Full-Time Youth and Early Literacy Associate - East Independence

Mid-Continent Public Library•Independence, MO

76d•Onsite

About The Position

The Youth and Early Literacy Associate is responsible for providing excellent customer service and spends a portion of every day working directly with customers at an information desk. They are also responsible for providing library service to youth (school age through teen) and early learners (birth through age 5) including creating displays and presenting youth programs both in the library and at community partners including schools. Programs for early learners will include Storytime.

Requirements

High School Diploma/HiSet/GED Completion Required
Must be at least 18 years of age
Ability to use effective verbal, written, and discreet communication with management, co-workers, and the public.
Ability to work effectively in a team environment.
Knowledge of department processes and procedures and critical thinking skills to make decisions pertaining to the position.
Proficiency in providing friendly and solution-oriented customer service attitude and delivery with internal and external customers.
Fundamental understanding of their own contribution to a welcoming and respectful workplace and library for all.
Sufficient understanding of the MCPL value of intellectual freedom in order to uphold those values while performing their job duties.
Strong ability to follow instructions and work as part of a team.
Reliable, punctual, and flexible with scheduling.
Good communication skills and the ability to stay calm under pressure.
Ability to work in a fast-paced environment and adapt to changing needs.

Nice To Haves

Customer Service experience Preferred
2 years relevant experience in working with youth Preferred

Responsibilities

Provides Customer Service in person and over the phone
Acts as a guide for customers in use of the library and its resources
Demonstrates use of technology and digital services to customers
Recommends materials to customers based on interests, needs and availability
Assists customers with library card accounts, including the receiving and recording of payment
Uses creative techniques in displays to reach browsers who do not approach staff
Delivers materials outdoors to customers who request curbside delivery
Provides library service to early learners and youth
Branch expert of MCPL customer service to youth
Understanding of youth literature and the ability to provide reader’s advisory for youth
Presents, evaluates programs for youth that bring fun and learning together
Hosts programs for early learners, including story times, early literacy fairs, and hosting external presenters
Evaluates programs, keeps records, and reports branch activity
Coordinates and implements Library initiatives, including reading programs
Monitors youth collection footprint for display needs, floating, passive program opportunities, and customer service
Conducts outreach and develops partnerships with community-based organizations, including daycares and schools.
Understands basic child and adolescent development theories and their implications for library service
Contributes to the maintenance of the library collection
Processes library materials for customer access
Shelves library materials correctly and efficiently
Straightens and shifts library materials to ensure adequate space and a neat appearance