Library Manager - Early Literacy (Library) - (Unclassified Position)

City of Dallas

2d•$58,802 - $70,574

About The Position

The Library Manager manages, oversees, and provides direction for operations, staffing, and program delivery for a division at Dallas Public Library. The role provides oversight, supervision, and direction to staff to ensure professional delivery of library services to patrons. The manager also supports service quality, community engagement, staff development, division operations, and the safety and security of customers and staff.

Requirements

Five years of experience in library services or frontline customer service, including three years of supervisory experience.
Master’s degree in Library Science from an ALA-accredited institution.
Demonstrated knowledge of customer service, library management, and team management.
Ability to manage and oversee library staff and supervise the delivery of library programming.
Knowledge related to division duties, such as materials acquisition, public service, marketing, or adult learning.
Ability to conduct research, provide information, and manage data.
Ability to perform administrative tasks, account management, and financial accounting procedures.
Ability to set goals and objectives, delegate tasks, develop budgets, and support operational success.
Ability to assess alternative approaches logically and analytically, including evaluating their cost effectiveness.
Effective verbal and written communication skills.
Knowledge of computer programs.
Ability to direct and train others and to provide detailed instructions and coordinate work schedules.
Ability to adapt to change, prioritize among competing activities, and manage time effectively.
Ability to establish and maintain effective working relationships with management, city officials, vendors, government agencies, employees, and the public.
Ability to read, analyze, and interpret business periodicals, professional journals, technical procedures, and government regulations to stay current with library and library science trends.
A combination of three years of supervisory experience or coordination of system-wide library initiatives and three years of frontline customer service in a library or related field may fulfill the experience requirement.
A combination of a bachelor’s degree and seven years of experience in library services, frontline customer service, supervision, or system-wide library initiatives may fulfill the education and experience requirement.

Responsibilities

Lead staff contributions toward Library system goals and maintain a positive, helpful, and professional approach to the community and library customers.
Manage, direct, and organize division services and staff, and supervise daily division operations.
Respond to and resolve patron complaints and concerns in a timely and courteous manner, and direct customers to the general location of library materials and resources.
Coordinate activities and programs with other library functions and locations, including adult learning initiatives, meeting rooms, computer classes, materials acquisition, marketing, and communications.
Develop, design, select, and evaluate materials collections and library programming; determine which books should be withdrawn or replaced; and evaluate gifts for inclusion in the collection.
Develop and coordinate service desk and work schedules to provide adequate public service coverage.
Prepare reports on location activities and operational statistics.
Train staff and submit performance assessments.
Coordinate with building maintenance to ensure facility repair and maintenance.
Manage the safety and security of the division for customers and staff.
Use computer programs to create and review circulation statistics, analyze information, draw conclusions, and determine ways to improve services.
Keep abreast of system-wide developments through briefings, meetings, and workshops.
Contribute suggestions and participate as an active team member to improve the efficiency and effectiveness of library services.