Radiology Image Library Associate

Jobologi•Philadelphia, PA

86d

About The Position

The Radiology Image Library Associate supports the Radiology Department and contributes to patient experience and efficient radiologist workflows. The role works with patients, doctors, and hospital staff inside and outside the hospital system, using healthcare technologies including the Electronic Health Record (EHR) system and Picture Archive and Communication System (PACS). The position includes patient-facing support, image-library coordination, radiology administrative support, and collaboration with colleagues.

Requirements

Good verbal and communication skills.
Accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills, including the ability to understand, navigate, and enter data in multiple IT and radiology-centric systems.
Ability to multitask and handle acute, stressful, and busy periods while completing tasks accurately.
Ability to function efficiently and professionally with minimal supervision.
Ability to quickly learn new procedures.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate's or bachelor's degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Take phone calls from patients requesting imaging records and prepare requests for pickup or mailing.
Ensure all required forms are completed before releasing medical records.
Upload medical imaging studies performed at outside healthcare facilities for patients.
Create required orders in the EHR system.
Triage phone calls to the radiology reading room.
Report critical results to appropriate providers, complete communications within the applicable Service Level Agreement (SLA), and document communications in the appropriate systems.
Manage the follow-up worklist; contact providers regarding exams with follow-ups due within the specified timeframe, document communications, and track resolution.
Manage patient worklists for treatment and educational conferences and load appropriate patient images for weekly review conferences.
Import images and reports from outside healthcare providers and transfer images and reports to other healthcare providers.
Ensure proper documentation is received for release of images and recorded in the patient's chart.
Assist with legal requests.
De-identify imaging for research studies.
Monitor work queues for failed automated faxes communicating results reports; contact providers for correct fax numbers, resend faxes, document communications, and open tickets to update fax numbers.
Build positive relationships with colleagues.
Coach or mentor peers and assist others in acquiring department-specific knowledge, skills, and abilities.