Radiology Image Library Associate

Jobologi•Philadelphia, PA

123d

About The Position

The Entry Level Radiology Image Library Associate is a key member of the Radiology Department, contributing to a positive patient experience and supporting smooth, efficient Radiologist workflows. The role works closely with patients, doctors, and hospital staff both within and outside the hospital system, and uses healthcare technologies such as the Electronic Health Record (EHR) system and Picture Archive and Communication System (PACS).

Requirements

Good verbal and communication skills.
Accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills, including the ability to understand, navigate, and enter data in multiple IT and Radiology-centric systems.
Ability to multitask and handle acute, stressful, and busy periods while completing tasks accurately.
Ability to work efficiently and professionally with minimum supervision.
Ability to learn new procedures quickly.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate's or bachelor's degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Answer phone calls from patients requesting imaging records.
Prepare imaging record requests for pickup or mailing.
Verify that required forms are completed before releasing medical records.
Upload imaging studies performed at outside healthcare facilities.
Create required orders in the EHR system.
Triage phone calls to the reading room.
Report critical results to appropriate providers.
Complete and document communications within the appropriate Service Level Agreement (SLA).
Manage the follow-up worklist, contact providers about exams with follow-ups due, document communications, and track resolution.
Manage patient worklists for treatment and educational conferences.
Load appropriate patient images for weekly patient review conferences.
Import images and reports from outside healthcare providers.
Transfer images and reports to other healthcare providers.
Ensure proper documentation is received before releasing images and record it in the patient's chart.
Assist with legal requests.
De-identify imaging for research studies.
Monitor work queues for failed automated faxes communicating results reports.
Contact providers to obtain correct fax numbers and resend faxes.
Document fax-related communications and open tickets to update fax numbers.
Build positive relationships with colleagues.
Coach or mentor peers and assist others in acquiring department-specific knowledge, skills, and abilities.