Radiology Image Library Associate

Jobologi•Abington Township, PA

111d

About The Position

The Radiology Image Library Associate is a key part of the Radiology Department, supporting the patient experience and helping Radiologists maintain a smooth and efficient workflow. The associate works with patients, doctors, and other hospital staff, both within and outside the hospital system, and uses healthcare technologies including the EHR (Electronic Health Record) system and PACS (Picture Archive and Communication System). The role includes patient check-in and records support, importing and transferring imaging studies and reports, documentation, and teamwork activities.

Requirements

Good verbal and communication skills.
Accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills to understand, navigate, and enter data on multiple IT and Radiology-centric systems.
Ability to multitask and handle acute, stressful, and busy periods while completing tasks accurately.
Ability to work in stressful situations.
Ability to function efficiently and professionally with minimum supervision.
Ability to quickly learn new procedures.
Strong computer skills.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate or bachelor’s degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Answer phone calls from patients requesting imaging records.
Prepare imaging-record requests for pickup or mailing.
Ensure all forms required for release of medical records are completed before releasing imaging records.
Upload medical imaging studies performed at outside healthcare facilities for patients.
Create required orders in the EHR system.
Import images and reports from outside healthcare providers.
Transfer images and reports to other healthcare providers.
Ensure proper documentation is received for release of images and record it in the patient’s chart.
Assist with legal requests.
De-identify imaging for research studies.
Monitor work queues for failed automated faxes communicating results reports.
Contact providers to obtain the correct fax number and resend faxes.
Document communication.
Open tickets to have fax numbers updated.
Build positive relationships with colleagues.
Coach and/or mentor peers, formally or informally.
Assist others in acquiring department-specific knowledge, skills, and abilities.