Radiology Image Library Associate

Jobologi•Abington Township, PA

111d

About The Position

The Radiology Image Library Associate supports the Radiology Department, contributing to a positive patient experience and helping radiologists maintain a smooth, efficient workflow. The role works closely with patients, doctors, and other hospital staff inside and outside the hospital system. It provides experience with healthcare technologies, including electronic health record (EHR) and picture archiving and communication (PACS) systems. The associate checks in patients arriving for imaging, handles requests for imaging records, prepares records for pickup or mailing, and ensures required release forms are complete. The role also manages imaging and report transfers, outside-study uploads, documentation, legal requests, research de-identification, and fax-related work queues. Teamwork includes building positive colleague relationships and helping peers develop department-specific skills.

Requirements

Good verbal and communication skills.
Accurate documentation skills.
Ability to read and correctly pronounce medical terminology.
Excellent phone etiquette.
Good computer skills, including the ability to navigate and enter data in multiple IT and radiology-centric systems.
Ability to multitask and handle acute, stressful, and busy periods while completing tasks accurately.
Ability to work in stressful situations.
Ability to function efficiently and professionally with minimal supervision.
Ability to quickly learn new procedures.
Strong customer service skills.
Ability to display compassion and empathy.

Nice To Haves

Associate’s or bachelor’s degree in a related field.

Responsibilities

Greet and check in patients arriving for medical imaging procedures.
Answer phone calls from patients requesting imaging records.
Prepare imaging records for pickup or mailing.
Ensure all required medical-record release forms are completed before releasing imaging records.
Upload imaging studies performed at outside healthcare facilities for patients.
Create required orders in the EHR system.
Import images and reports from outside healthcare providers.
Transfer images and reports to other healthcare providers.
Ensure proper documentation is received for release of images and record it in the patient’s chart.
Assist with legal requests.
De-identify imaging for research studies.
Monitor work queues for failed automated faxes communicating results reports.
Contact providers to obtain the correct fax number and resend faxes.
Document communications.
Open tickets to have fax numbers updated.
Build positive relationships with colleagues.
Coach or mentor peers, formally or informally.
Assist others in acquiring department-specific knowledge, skills, and abilities.