Key Account Manager
Sodexo • Boston, MA2d • Remote
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Key Account Manager – InReach
Sodexo•Boston, MA
•Remote
About The Position
Sodexo is hiring a Key Account Manager to support our InReach business in Boston, MA. At InReach, we’re transforming the convenience industry by putting people first and obsessing over extraordinary food and beverage experiences. We’re intentionally not boring—quirky, curious, and future‑focused, we work in a buzzword‑free zone where innovation, trust, and phenomenal service come first. Our culture is grounded in doing the right thing, always, with a deep commitment to inclusion, wellness, sustainability, and supporting local partners. This is a remote role with regular travel to customer locations, offering the opportunity to be a hero to clients and guests every day. 20-30% overnight travel expected.
Requirements
- Proven ability to manage accounts and build strong, trusted customer relationships
- High proficiency in MS Office (especially Excel) and Salesforce or similar CRM tools
- Strong written and verbal communication skills, including presentations to senior leaders
- Ability to work independently in a fast‑paced, remote environment
- Excellent organizational, prioritization, and multitasking skills with strong attention to detail
- A professional demeanor and a continuous‑improvement mindset
- Bachelor’s degree or equivalent experience
- 3 years of functional experience
Responsibilities
- Manage and grow a portfolio of key accounts with a focus on retention, upselling, and long‑term partnerships
- Develop and execute customer growth and retention strategies aligned with company objectives
- Serve as the primary liaison between customers, vendors, and internal teams
- Introduce new products and solutions through multiple engagement channels
- Collaborate cross‑functionally with sales, marketing, and operations to drive results
- Maintain accurate daily activity tracking and reporting in Salesforce
Benefits
- Commission plan
- Vehicle allowance
- Medical, Dental, Vision Care and Wellness Programs
- 401(k) Plan with Matching Contributions
- Paid Time Off and Company Holidays
- Career Growth Opportunities and Tuition Reimbursement
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
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