Child Care Subsidy - Eligibility Caseworker I

County of Wake, NC•Raleigh, NC

1d•$25 - $29•Onsite

About The Position

The Wake County Child Care Subsidy Program provides financial assistance to parents for their child care needs. The child care subsidy is based on an assessment of need, income and family size. Each county receives an annual allocation of state and federal funds used for subsidized child care services for its residents. Wake County also receives funding from the Wake County Smart Start Program. We provide information to the community on choosing and using quality child care. As a result of receiving quality childcare through the assistance of the Childcare Subsidy Program, children are better prepared for school success. We are currently recruiting for a Child Care Subsidy Eligibility Caseworker to join our team! The purpose of the Child Care Subsidy Eligibility Caseworker is to determine initial and ongoing eligibility for childcare subsidy to assist families in paying for childcare expenses. Parents who receive Childcare Subsidy are in need for the protection, care or developmental experiences of their child/children and fall in one of the following need categories: Work First, Employment, Education/Training, Child Protective Services, Foster Care, Developmental Needs, temporary homelessness or Child Welfare Services. The Child Care Subsidy Eligibility Caseworker is responsible for working with families and caregivers and providing information and assistance on needs, programs and services, and serving as a liaison between the program and the community. The strong candidate will be familiar with the Child Care Subsidy program and proficient in NCFast. NOTE: Wake County Health and Human Services employees are required to be in their current role for a minimum of one (1) year to be eligible to apply for another Human Services position. Upon acceptance of employment you acknowledge that (i) you will rescind your application for any other positions within Wake County Health and Human Services, (ii) after accepting your position with Wake County Health and Human Services you must remain in your role for one (1) year before you are eligible to apply for another position within Wake County Health and Human Services, (iii) if you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.

Requirements

High school degree or GED
Two years of job-related experience
Equivalent education and experience are accepted
Ability to handle frequent client contact, conveying information clearly and concisely in writing and verbally and maintain a relationship with clients
Excellent interviewing and assessment skills
Knowledge of Child Care Subsidy Program Policy, general knowledge of Human Services/Social Services programs and knowledge of community resources
Ability to counsel clients in crisis situations, listening and responding appropriately
Excellent interpersonal skills and the ability to build and maintain positive, productive relationships with clients and staff by listening, understanding and responding to identified needs
Ability to be flexible and adaptable in an environment with frequent changes, working in a fast-paced environment with great attention to detail and accuracy
Proficient with NCFAST and proficient with basic computer skills and the aptitude to learn new software

Nice To Haves

Experience with accurately determining eligibility for child care subsidy
Proficient in NC FAST and OnBase or proficient with a document management software system
Bilingual in Spanish/English

Responsibilities

Determine initial and ongoing eligibility for childcare subsidy to assist families in paying for childcare expenses.
Work with families and caregivers.
Provide information and assistance on needs, programs and services.
Serve as a liaison between the program and the community.