Caseworker Coach I

Catholic Charities Diocese • San Diego, CA

2d • Onsite

About The Position

Rachel's Women's Center (RWC) is a 7-day a week drop-in day center for women who are unhoused. The Participant Support Specialist is an essential member of the RWC team and establishes a welcoming, safe and supportive atmosphere for program participants. This team member plays a vital part in efficient operations and assists women in meeting their basic needs in a dignified, respectful manner. This team member is expected to consistently interact with participants in a trauma-informed, safety focused manner. Motivating, supporting, and guiding the people we serve is a shared responsibility for every member of the team.

Requirements

• High school diploma and a minimum of one year of experience serving people experiencing homelessness or serving people living with substance use disorders and/or mental illness or equivalent combination of education and experience.
• A positive, can-do attitude and willingness to learn and grow.
• Well-developed listening skills
• Must be able to read, write and speak English.
• Understands and demonstrates the ability to apply a trauma-informed approach to service delivery.
• Strong computer skills and ability to become proficient with database software.
• Valid Driver’s License and a safe driving record
• Successful completion of a live scan background clearance
• Ability to multi-task, organize, and prioritize.
• Ability to work effectively as a team member and independently.
• De-escalation, conflict resolution and problem-solving skills
• Motivational Interviewing and stages of change.
• Ability to read, interpret and apply documents such as policies, safety rules, operating instructions, and procedure manuals.
• Ability to write routine reports and correspondence.

Nice To Haves

• Bilingual Spanish speaking preferred but not required
• Candidates with lived experience or gender specific women’s services background are encouraged to apply.

Responsibilities

• Greets and signs in participants; prioritizes their immediate needs and guides them to services.
• Reviews intakes with new participants, explains RWC daily routine, available services, and behavioral expectations.
• Develops daily shower list, guides participants to the shower at their scheduled time, provides necessary hygiene supplies and clean clothing.
• Ensures the front desk area is always attended; answers the telephone and monitors guest and volunteer sign-in logs.
• Greets donors, accepts donations, prepares receipts, and documents items received.
• Assists with filing and distributing participants’ mail.
• Plates participants’ lunch
• Ensures the program environment is clean and organized.
• Prepares the facility for opening and stocks supplies for the day.
• Prepares maintenance work orders as needed.
• Coaches’ participants in Center upkeep; works cooperatively with team members.
• Provides participants with resource & referral information as requested; regularly updates resource information.
• Knows and executes emergency protocols and responds appropriately.
• Provides conflict resolution/crisis intervention to participants using trauma informed approach.
• Adheres to Mission, Principles and Policies of Catholic Charities.
• Provides role model for participants by exhibiting appropriate social behavior
• Sets firm boundaries with participants while remaining patient and trauma informed.

Benefits

• Full or Part time (40 hours/week total)
• Diverse, all-inclusive service organization and employer. We do not discriminate against any candidates on the basis of: race, color, creed, national origin, religion, sex, gender and/or gender reassignment status, age, sexual orientation, disability, pregnancy and/or maternity, marriage and/or civil union status, or any other legally protected characteristics.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees