Liaison Jobs

About The Position

Requirements

• Adhere and enforce all company safety standards and any customer safety standards when on-site.
• Analyze and present new business opportunities, implementing location strategies while managing resources to increase revenue and maximize profitability.
• Strong understanding of the market including customers, competitors and local market initiatives.
• Ensure backlog of equipment for service and repair is maintained within accepted company standards.
• Hire, train and mentor team members in various roles from rental coordinators, to parts, service and drivers.
• Drive in store merchandising initiatives including pricing, inventory control, product placement, etc.
• Ensure all corporate policies, procedures and relevant legislation is administered and followed appropriately by branch staff.
• Ensure a high level of customer service is maintained, assisting in the resolution of customer service issues.
• Maintain accurate inventories, preventing and reducing slow moving items.
• Ensure branch is operating efficiently in terms productivity, order fulfillment, and service/repair.

Nice To Haves

• Rental industry experience or related including construction, home improvement or retail.
• Ability to multi-task and work effectively in a fast-paced environment.
• Proven track record for decisive actions via analytical thinking, goal-directed leadership and service-oriented performance.
• Result orientated with a demonstrated history of success.
• Experience directing and motivating teams.
• Competent financial and business acumen.
• Customer service aptitude - ability to address and resolve customer service issues.
• Excellent communication skills and techniques.
• Ability to interface with multi-faceted, cross-functional teams and departments.
• Excellent time management and organization abilities, with the ability to work and make decisions independently
• Excellent oral and written communication skills.
• Computer literate with proficiencies in Word, PowerPoint and Excel
• Valid Driver’s License and clean Driver’s Abstract.
• Experience with Health and Safety training is an asset (i.e. WHMIS, etc.).
• Technical aptitude of CAT equipment and operations would be considered an asset
• Prior experience with both TRAC operation and Systematics would be considered an asset
• The flexibility to adapt to emergency and overtime arrangements
• Willingness to travel as required

Responsibilities

• Provide excellent customer relations while keeping a positive attitude
• Supporting branches within Nova Scotia both within the branch and in face-to-face experiences with customers
• Train and mentor team members in various roles from rental coordinators, to parts, service and drivers
• Ensure all corporate policies, procedures and relevant legislation is administered and followed appropriately by branch staff
• Assisting in the branches and providing coverage for managers if required
• Preparing reports and presentations for the region & RM
• Support branch operations by completing rotational assignments at branches the regions as directed if required
• Work effectively within a team environment
• Operates as the direct liaison between staff and customers
• Open and close branch when necessary
• Facilitate customer calls and walk-ins, including sourcing equipment and supplies, as well as coordinating and securing deliveries
• Establish positive working relationships with managers, employees, and customers across the organization
• Track customer orders to ensure timeliness and customer satisfaction
• Produce sales orders
• Monitor inventories – rental equipment and saleable goods
• Assist with loading and unloading customer pick-ups when required
• Restock product shelves as needed
• Provide coverage for Branch managers, counter staff, parts and service staff throughout the regions if required
• Prepare, forecast and review monthly, quarterly and annual reports, including profit and loss statements, monthly safety inspections, monthly operating reviews, yearly budgets and other reports detailing operational status if required
• Work on assignments/projects assigned by the Regional Manager
• Other duties as assigned

Benefits

• Company pension
• Dental care
• Disability insurance
• Employee Assistance Program
• Employee Stock Purchase Plan
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Vision care