Sales Operations Specialist

Bunzl Distribution NA•Morton Grove, IL

23h•Hybrid

About The Position

The Sales Operations Specialist (SOS) is responsible for managing assigned client accounts with a strong emphasis on delivering exceptional service to both internal and external stakeholders. This role centers on proactive data stewardship within the JANUS platform, ensuring the accuracy and integrity of account information through regular audits, order level reviews, and alignment with account goals and deliverables. The SOS plays a critical role in identifying and escalating deviations from BRS’s standard operating procedures and uncovering opportunities for process improvement. Acting as a central liaison, the SOS collaborates cross-functionally with departments such as Purchasing and Demand Planning, Finance, Warehouse Operations, and IT to support seamless daily operations and drive client satisfaction.

Requirements

High school diploma or GED equivalent required
Minimum of 2 years' experience in customer-facing roles, demonstrating strong relationship management and communication skills.
Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
High level of maturity and confidence necessary to interact with sophisticated internal and external clients
Strong leadership and customer service skills with the ability to ensure that a high level of service and quality is maintained
Product knowledge with clear technical understanding of services to be able to effectively communicate to customer
Excellent project management, organizational and planning skills with ability to prioritize multiple tasks, projects and meet deadlines
Outstanding attention to detail, flexibility and creativity
Persistence coupled with the ability to communicate effectively with individuals at all levels of the organization
Ability to exercise discretion and good judgment, work with minimal supervision and maintain confidentiality of shared information and/or assignments

Nice To Haves

Bachelor’s degree preferred.
Experience with Power BI reporting and AS/400 systems is a plus.

Responsibilities

Serve as a role model of BRS’s company culture by consistently demonstrating core values.
Manage direct customer communications with professionalism and responsiveness, ensuring timely resolution and customer satisfaction.
Partner with the National Account Manager (NAM) to support the successful execution of distribution programs for assigned accounts.
Respond to all client inquiries within the same business day whenever possible, and no later than 24 hours.
Attend all required meetings and meet deadlines, proactively communicating any delays to the management team.
Resolve client issues to full satisfaction or escalate appropriately; provide daily updates until resolution is achieved.
Maintain accuracy across all relevant data sets through proactive troubleshooting and oversight, including: Item Pricing, E-Commerce Website, Cost Centers, Customer Account Numbers, 569 Reports, Customer Catalog, Canceled Lines, EDI Errors, GL Codes.
Foster transparency by escalating issues to appropriate decision-makers when necessary.
Accurately and efficiently enter all sales orders, including pushes, debits, and credits.
Demonstrate working knowledge of the new store process and execute tasks as needed, escalating proactively when required.
Ensure all invoices are submitted to customers promptly, in accordance with established procedures.
Monitor e-commerce orders to ensure compliance with program parameters and standard processes.
Generate and review required reports in accordance with established policies and procedures.
Analyze data sets to identify and address anomalies, preventing potential errors.

Benefits

Medical, Dental & Vision Benefits effective the 1st day of the month after 30 days
Paid Time Off – Vacation, Sick, Holidays and Personal Time
401K with generous company match

Stand Out From the Crowd

Upload your resume and get instant feedback on how well it matches this job.

Upload and Match Resume