Sales Operations Specialist

DocNetwork•Ann Arbor, MI

17h•Hybrid

About The Position

DocNetwork, through its CampDoc and SchoolDoc platforms, offers innovative health and safety solutions to various organizations including camps, YMCAs, Girl Scouts, parks and recreation facilities, colleges, and K-12 schools. The company's products seamlessly integrate to ensure the health and safety of participants. Headquartered in Ann Arbor, MI, the team is committed to curiosity, delivering beyond expectations, and fostering a supportive, inclusive environment driven by collaboration and a shared mission. The Sales Operations Specialist will streamline the sales team's efforts and accelerate new business growth. This role is a critical opportunity to enhance sales efficiency, champion data integrity, and influence the overall Go-to-Market strategy for a dynamic sales team. Responsibilities include optimizing the sales tech stack, empowering the sales team with data-driven insights, and implementing scalable automations to expedite growth. The ideal candidate is analytical, proactive, and ready to establish best practices.

Requirements

Experience in sales or sales operations, preferably within a SaaS company
Proven ability to identify process inefficiencies and implement effective, scalable solutions
Proficient with Salesforce and revenue intelligence tools such as Gong
Experience with sales engagement, video, and deliverability platforms (e.g., SmartLead, Sendspark, Zoho)
Familiarity with automation and data enrichment tools such as Clay, Zapier, or similar low-code environments
Advanced proficiency in Microsoft Excel or Google Sheets
Strong analytical skills with the ability to tell stories through data that drive performance
Exceptional attention to detail, time management and organization skills
Excellent written and verbal communication skills
Strong systems thinking and problem-solving abilities
High coachability and ability to integrate feedback effectively
Familiarity with AI concepts and proficient in prompt engineering

Nice To Haves

Experience running high-performing outbound prospecting cadences, including content creation

Responsibilities

Oversee the day-to-day use of the Sales Team’s tech stack (including Salesforce, Gong, SmartLead, and Sendspark) to maintain clean and accurate data, ensure seamless integration, and enable maximum utilization
Generate reports and dashboards on sales performance that identify trends and provide actionable insights to support strategic decision-making
Leverage tools like Clay and Zoho to help our Sales Team execute personalized outbound prospecting cadences
Maintain our existing Zapier and Gemini-based automations and collaborate with team members to develop additional enhancements
Ensure up-to-date and accurate sales process documentation for playbooks and workflows, and work alongside sales leadership to identify additional training and resource needs for the sales team
Proactively gather team feedback and search for additional opportunities to improve, streamline, and scale our processes and provide recommendations on how to increase team efficiency / revenue attainment
Interface with Marketing, Client Success, and Product teams to ensure alignment on data definitions, lead flow, and overall revenue operations within the Sales tech stack