Operations Supervisor

Battlefield Equipment Rentals•Westphal, NS

2d•Hybrid

About The Position

Battlefield Equipment Rentals (a division of Toromont Industries Ltd.), one of Canada’s premiere Construction Rental Companies, has an immediate requirement for an Operations Supervisor at our Halifax location. This is a fast-paced, constantly growing branch, which relies on our team-oriented atmosphere to help maintain and build our customer base. The Operations Supervisor operates with our staff and customers, and reports to the Regional Manager. This role is diverse and multi-faceted, helping our branches with coverage and onboarding of new staff. Travel with hotel is required frequently mainly within Nova Scotia with additional travel limited outside of province.

Requirements

Adhere and enforce all company safety standards and any customer safety standards when on-site.
Analyze and present new business opportunities, implementing location strategies while managing resources to increase revenue and maximize profitability.
Strong understanding of the market including customers, competitors and local market initiatives.
Ensure backlog of equipment for service and repair is maintained within accepted company standards.
Hire, train and mentor team members in various roles from rental coordinators, to parts, service and drivers.
Drive in store merchandising initiatives including pricing, inventory control, product placement, etc.
Ensure all corporate policies, procedures and relevant legislation is administered and followed appropriately by branch staff.
Ensure a high level of customer service is maintained, assisting in the resolution of customer service issues.
Maintain accurate inventories, preventing and reducing slow moving items.
Ensure branch is operating efficiently in terms productivity, order fulfillment, and service/repair.

Nice To Haves

Rental industry experience or related including construction, home improvement or retail.
Ability to multi-task and work effectively in a fast-paced environment.
Proven track record for decisive actions via analytical thinking, goal-directed leadership and service-oriented performance.
Result orientated with a demonstrated history of success.
Experience directing and motivating teams.
Competent financial and business acumen.
Customer service aptitude - ability to address and resolve customer service issues.
Excellent communication skills and techniques.
Ability to interface with multi-faceted, cross-functional teams and departments.
Excellent time management and organization abilities, with the ability to work and make decisions independently
Excellent oral and written communication skills.
Computer literate with proficiencies in Word, PowerPoint and Excel
Valid Driver’s License and clean Driver’s Abstract.
Experience with Health and Safety training is an asset (i.e. WHMIS, etc.).
Technical aptitude of CAT equipment and operations would be considered an asset
Prior experience with both TRAC operation and Systematics would be considered an asset
The flexibility to adapt to emergency and overtime arrangements
Willingness to travel as required

Responsibilities

Provide excellent customer relations while keeping a positive attitude
Supporting branches within Nova Scotia both within the branch and in face-to-face experiences with customers
Train and mentor team members in various roles from rental coordinators, to parts, service and drivers
Ensure all corporate policies, procedures and relevant legislation is administered and followed appropriately by branch staff
Assisting in the branches and providing coverage for managers if required
Preparing reports and presentations for the region & RM
Support branch operations by completing rotational assignments at branches the regions as directed if required
Work effectively within a team environment
Operates as the direct liaison between staff and customers
Open and close branch when necessary
Facilitate customer calls and walk-ins, including sourcing equipment and supplies, as well as coordinating and securing deliveries
Establish positive working relationships with managers, employees, and customers across the organization
Track customer orders to ensure timeliness and customer satisfaction
Produce sales orders
Monitor inventories – rental equipment and saleable goods
Assist with loading and unloading customer pick-ups when required
Restock product shelves as needed
Provide coverage for Branch managers, counter staff, parts and service staff throughout the regions if required
Prepare, forecast and review monthly, quarterly and annual reports, including profit and loss statements, monthly safety inspections, monthly operating reviews, yearly budgets and other reports detailing operational status if required
Work on assignments/projects assigned by the Regional Manager
Other duties as assigned