Key Holder Jobs

About The Position

Requirements

• Previous retail experience is required.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and interpersonal abilities.
• Ability to multitask and thrive in a fast-paced environment.
• Basic math skills and experience handling cash and transactions.
• Reliable, responsible, and detail oriented.
• Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
• Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
• Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
• Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

• Key holder or supervisory experience.

Responsibilities

• Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
• Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
• Deliver friendly, knowledgeable, and solution-oriented customer service.
• Support and supervise partners, maintain productivity and morale, and provide guidance during assigned shifts.
• Assist with training new partners and reinforcing best practices on the sales floor.
• Maintain a clean, organized, and visually appealing store environment.
• Open and close the store in accordance with cash-handling, safety, and security protocols.
• Support daily store operations, including sales, task execution, and recovery.
• Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
• Assist with inventory counts, product replenishment, cycle counts, inventory integrity, and required inventory paperwork; monitor shrink awareness.
• Identify out-of-stocks, low inventory, and merchandising issues and communicate or escalate them to store leadership.
• Process transactions, refunds, and exchanges accurately and efficiently.
• Serve as the primary point of contact when store management is absent.
• Support sales initiatives and promotions to help achieve store goals.
• Address customer questions and resolve concerns promptly and professionally, modeling Petco selling behaviors and service expectations.
• Ensure compliance with company policies, procedures, and safety standards.
• Perform cashiering and point-of-sale transactions and provide customer assistance on the sales floor.

Benefits

• Health and financial benefits.
• 401(k).
• Incentives.
• Paid time off.
• Opportunities to build leadership skills and grow a career.
• Collaborative, inclusive team culture.