Retail key holder

Skechers • Baltimore, MD

22d • $19 - $20

About The Position

As a Key Holder, also known as a Floor Leader, at Skechers, you will contribute to store operations and mentor team members to deliver exceptional customer service. This entry-level management role oversees daily operations, supports sales goals, and helps maintain the store’s shopping environment. The role offers opportunities to develop retail leadership skills and advance within Skechers.

Skechers is headquartered in Southern California and describes itself as the Comfort Technology Company®. It develops and markets lifestyle and performance footwear, apparel, and accessories, serving customers in more than 180 countries and territories through retail locations, department and specialty stores, and digital channels.

The advertised starting rate is $18.58 per hour, with an hourly range of $18.58–$19.71. Skechers states that reasonable accommodation may be available to qualified applicants and employees to support application or performance of essential job functions.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem-solving skills to address issues that arise in the store.
• Strong organization skills for managing inventory, staffing, and other operational tasks.
• Ability and desire to foster a respectful, safe, and fun environment for store employees.
• Comfort mentoring team members and communicating with all levels of the store team.
• Acts with confidentiality and urgency.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years old at the time of application.

Nice To Haves

• High school diploma or equivalent is preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality is preferred but not required.

Responsibilities

• Engage with customers and provide product advice to help them find suitable Skechers products and have a positive shopping experience.
• Supervise daily store operations, including opening and closing procedures as required, and uphold security protocols and operational standards.
• Mentor and support team members in customer service, sales, and daily operations.
• Contribute to store and individual sales targets by using effective selling techniques and promoting Skechers products.
• Execute merchandising plans, restock products, and maintain store cleanliness.
• Oversee stock and inventory routines and collaborate with store management on operational needs.
• Identify and resolve in-store challenges to support a smooth customer experience.

Benefits

• Competitive pay with regular increases.
• Discounts on Skechers footwear, apparel, and accessories, including Friends and Family discounts.
• Flexible schedules to support work-life balance.
• On-the-job training in retail leadership, customer service management, and store operations.
• Opportunities for career advancement in retail management.
• Additional benefits and perks will be reviewed during the interview process.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED