Key Holder

Petco•Auburn, CA

22d•Onsite

About The Position

The Key Holder is a trusted member of the Petco leadership team who supports smooth daily store operations, exceptional customer service, and a safe, secure environment for pets, partners, and customers. The role supports store leadership by supervising partners, opening and closing the store, and serving as the primary point of contact when store management is not present. It is suited to someone who enjoys leading on the sales floor, solving problems in the moment, and delivering a positive customer experience. The position is primarily performed in a Pet Care Center retail environment, with regular sales-floor engagement with partners, customers, and pets. Most work is indoors, though occasional duties may involve bank deposits, merchandise transport, or community events. The role requires flexible availability to support store operating hours, including evenings, weekends, and holidays, and limited travel may be required for training, meetings, or community engagement. Reasonable accommodation may be made for qualified individuals with disabilities to perform the essential functions.

Requirements

Previous retail experience is required.
Strong leadership, problem-solving, and decision-making skills.
Excellent communication and interpersonal abilities.
Ability to multitask and thrive in a fast-paced environment.
Basic math skills and experience handling cash and transactions.
Reliable, responsible, and detail oriented.
Ability to frequently stand and walk, and to bend, kneel, reach, and lift.
Ability to safely lift and move merchandise, supplies, or animals weighing up to 50 pounds.
Ability to work in proximity to animals, including exposure to animal dander, odors, noises, and cleaning chemicals.
Flexible availability to work during Pet Care Center operating hours, including evenings, weekends, and holidays.

Nice To Haves

Key holder or supervisory experience.

Responsibilities

Uphold Petco animal care standards and ensure the health, safety, and proper handling of animals.
Promote a safe, welcoming environment for pets, pet parents, and partners, and follow animal welfare, safety, and store-operation policies.
Deliver friendly, knowledgeable, and solution-oriented customer service.
Support and supervise partners, maintain productivity and morale, and provide guidance during assigned shifts.
Assist with training new partners and reinforcing best practices on the sales floor.
Maintain a clean, organized, and visually appealing store environment.
Open and close the store in accordance with cash-handling, safety, and security protocols.
Support daily store operations, including sales, task execution, and recovery.
Execute merchandising standards, including planograms, pricing accuracy, signage, and promotional setups.
Assist with inventory counts, product replenishment, cycle counts, inventory integrity, and required inventory paperwork; monitor shrink awareness.
Identify out-of-stocks, low inventory, and merchandising issues and communicate or escalate them to store leadership.
Process transactions, refunds, and exchanges accurately and efficiently.
Serve as the primary point of contact when store management is absent.
Support sales initiatives and promotions to help achieve store goals.
Address customer questions and resolve concerns promptly and professionally, modeling Petco selling behaviors and service expectations.
Ensure compliance with company policies, procedures, and safety standards.
Perform cashiering and point-of-sale transactions and provide customer assistance on the sales floor.