Retail Key Holder

Kendra Scott•Laredo, TX

22d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. The role focuses on driving results, amplifying the brand purpose, and positively representing Kendra Scott’s culture. The Key Holder helps create welcoming guest experiences, supports team development and sales productivity, contributes to community and philanthropic initiatives, and maintains store safety and asset-protection standards. The role requires flexibility to work across the Salesfloor, Color Bar, Events, and Back of House, and availability for a changing schedule that includes evenings, weekends, and holidays.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Genuine passion for exceptional customer service and developing customer relationships.

Nice To Haves

Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
A growth mindset and a strong desire to learn, grow, and embrace new ideas.
Passion for giving back and serving the community.
Appreciation for the company's core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service principles, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide exceptional guest experiences.
Support sales growth by maximizing store productivity and building guest connections.
Assist with brand-awareness efforts, community initiatives, events, and giveback goals.
Maintain store safety standards, follow asset-protection standards, and adhere to company policies and procedures.
Educate guests and team members about products and personal style, and make product suggestions tailored to their needs.
Flex across the Salesfloor, Color Bar, Events, and Back of House as needed.
Collaborate with team members, share ideas, and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on new opportunities and challenges with urgency and enthusiasm.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.
Assist with daily store operations and contribute input on training, motivating, and celebrating team members.