Urban Outfitters Key Holder

Urban Outfitters•Frisco, TX

7d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. This position is located at 2601 Preston Rd, Frisco, Texas, 75034, United States. The role represents the Urban Outfitters brand, leads by example in delivering extraordinary service, and supports a seamless omnichannel shopping experience. The Key Holder also helps guide the sales floor, share product knowledge, support store operations and visual standards, and contribute to an inclusive and communicative team environment.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative reflective of company values.
Lead by example in upholding a service culture that cultivates genuine customer connections; use customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Participate as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and ways to deliver exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing service over tasks.
Support store management with daily opening and closing office procedures, operational tasks, and projects.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond openly to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.