Urban Outfitters Key Holder

Urban Outfitters•Garden City, NY

10d•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. Key Holders help set a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. They represent the brand, help lead the service experience, support team development, and participate in store operations and visual standards.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner that reflects company values.
Lead by example in delivering extraordinary service and cultivating genuine customer connections; use customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, in-store pickup, and curbside pickup.
Facilitate an energized pace as a floor service leader, communicate daily sales goals and key metrics, and maintain zone and floor needs.
Teach and share product knowledge, brand messaging, and approaches to exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects.
Collaborate with key partners on shipment processing, restocking, and product placement while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and promptly.
Follow safety standards, maintain inventory accuracy, help reduce product loss, and uphold company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.
Remain open and responsive to feedback, develop new skills, and enhance the customer experience through positive, authentic interactions.