Urban Outfitters Key Holder

Urban Outfitters•Charlotte, NC

6d•$15•Onsite

About The Position

The Key Holder collaborates with the store management team to supervise daily store operations. Key Holders support the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. This position is located at 4400 Sharon Rd., Southpark, Charlotte, North Carolina, 28211, United States.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Represent the brand in a manner reflective of company values and uphold a service culture that fosters genuine customer connections, using customer feedback to improve interactions.
Deliver a seamless omnichannel shopping experience by understanding and using customer-service tools, including MPOS, POS, in-store pickup, and curbside pickup.
Lead on the sales floor by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and addressing zone and floor needs.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions using brand resources.
Exercise decision-making and multitasking capabilities while prioritizing customer service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Work with key partners to process shipments, restock and place products, maintain visual and display standards, and ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and comply with company policies and procedures to support store profitability.
Contribute to an inclusive workplace by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide the leadership team with feedback on associate performance and promotability.
Develop new skills, respond positively to feedback, and enhance the customer experience through authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.