Urban Outfitters Key Holder

Urban Outfitters•Boston, MA

7d•$16 - $17•Onsite

About The Position

The Key Holder collaborates with the store management team in supervising daily store operations. This role supports the store by setting a fun and energetic pace to accomplish operational and visual objectives and drive sales through genuine customer connections. The Key Holder represents the Urban Outfitters brand, supports an exceptional and inclusive service culture, and helps deliver seamless omnichannel shopping. The role also provides floor leadership, shares product knowledge, supports onboarding and training, and contributes to store operations, visual standards, inventory accuracy, and profitability.

Requirements

Passion for the Urban Outfitters brand.
Leadership experience.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the organization.

Responsibilities

Act as a brand representative who reflects company values.
Lead by example in delivering extraordinary service, cultivating genuine customer connections, and using customer feedback to improve customer interactions.
Deliver a seamless omnichannel shopping experience using available tools, including MPOS, POS, and in-store and curbside pickup.
Serve as a floor service leader by maintaining an energized pace and positive service environment, communicating daily sales goals and key metrics, and attending to zone and floor needs.
Teach and share product knowledge, brand messaging, and ways to deliver exceptional customer interactions using brand resources.
Exercise decision-making and multitasking while prioritizing service over tasks.
Participate in daily opening and closing office procedures, operational tasks, and projects with the store management team.
Coordinate shipment processing, restocking, and product placement with key partners while maintaining visual and display standards.
Ensure omnichannel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, help reduce product loss, and comply with company policies and procedures.
Contribute to an inclusive work environment by listening actively and seeking different perspectives.
Support new-hire orientation and training, and provide leadership with feedback on associate performance and promotability.
Develop new skills, respond constructively to feedback, and enhance the customer experience through positive, authentic interactions.
Stay current with communications, share information with the team, and participate in daily meetings, store initiatives, and brand focuses.