Key Holder

EVERYTHING BUT WATER•Palo Alto, CA

22d•$21 - $23•Onsite

About The Position

The Key Holder partners with the Store Management team to create a customer-centric environment through extraordinary customer service. The role supports the Company’s customer service model, brand standards, and store operations in partnership with all Associates. The Key Holder works closely with the Store Manager and Assistant Store Manager to support business needs, ensure adequate shift coverage, and at times supervise Sales Associates. The position is based in Palo Alto.

Requirements

2–4 years of experience in retail sales.
1 year of supervisory experience.
Availability must include nights, weekends, and holidays.
Effective customer engagement skills.
Strong interpersonal and communication skills.
Ability to stand and walk for an eight-hour shift, climb a ladder, and lift at least 15 pounds.
Must be at least 18 years old.
Must be fluent in English, including speaking, reading, and writing.

Responsibilities

Work closely with the Store Manager and Assistant Store Manager to support business needs and adequate shift coverage, and at times supervise Sales Associates.
Deliver exceptional customer service by demonstrating the Company’s selling model confidently and knowledgeably.
Maintain brand standards for cleanliness, organization, and visual presentation.
Understand sales goals and align behaviors accordingly.