Retail Key Holder

Kendra Scott•Birmingham, AL

22d

About The Position

As a Key Holder, you support the Store Leadership Team by delivering strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily store operations as needed and provide input on training, motivating, and celebrating Stylists and team members. You are passionate about driving results and amplifying the brand purpose while representing Kendra Scott’s culture positively. The role involves modeling and teaching WOW service, building guest connections, supporting sales and store productivity, and helping develop Stylists. You contribute to brand awareness through philanthropic and community initiatives, help meet event and giveback goals, and uphold store safety, asset protection, and company policies. You educate guests and team members about products and personal style, flex across store areas as needed, collaborate with the team, proactively resolve guest concerns, and provide real-time coaching and feedback.

Requirements

Must be over the age of 18.
Ability to lift and move at least 50 lbs.
Ability to bend, squat, twist, and reach.
Ability to stand and/or walk for at least 6 hours per shift.
Ability to work a flexible schedule to meet business needs, including evening, weekend, and holiday shifts.
Retail and/or customer service experience is required.
Genuine passion for exceptional customer service and developing customer relationships.
Strong problem-solving skills and a positive attitude under pressure.
Strong organizational and communication skills.
Must be available to work at least 30 hours per week, including nights and weekends.
Ability to accommodate a changing schedule.

Nice To Haves

Genuine enthusiasm for fashion, trends, and helping others develop personal style.
A growth mindset and strong desire to learn, grow, and embrace new ideas.
Genuine passion for giving back and serving the community.
Appreciation for the company’s core values of Family, Fashion, and Philanthropy.

Responsibilities

Model and teach WOW service, connect with guests, and ensure guests feel welcome and seen.
Train and develop Stylists to provide strong guest experiences.
Support sales by maximizing store productivity and building guest connections.
Assist with brand awareness, philanthropic efforts, community initiatives, events, and giveback goals.
Maintain store safety standards and follow asset protection standards, policies, and procedures.
Educate guests and team members on product details and personal style, and recommend products to meet guest needs.
Flex between the Salesfloor, Color Bar™, Events, and Back of House as needed.
Collaborate with team members and support guest experiences behind the scenes.
Proactively resolve guest concerns and take on new opportunities and challenges.
Set clear, attainable goals and provide ongoing feedback through real-time coaching.