Intervention Specialist Jobs

About The Position

Requirements

• Associate degree and/or certificate in the Human Services field. Equivalent experience working with disempowered and oppressed populations may be considered in lieu of degree / certificate.
• At least 1 year of experience in Human Services field such as advocacy or case management.
• Excellent engagement and assessment skills
• Ability to work in a fast paced environment
• Ability to communicate effectively and be a team player
• Strong problem-solving and leadership skills
• Ability to take and supply constructive feedback
• Understanding of Harm Reduction, Motivational Interviewing, and Trauma Informed Care.
• Must successfully complete Non-Violent Crisis Intervention training.
• Able to maintain confidentiality of client information
• Strong professional boundaries.
• Understands the effects of poverty, oppression, sexism and other experiences that disempowered populations encounter
• Proficient with Microsoft Office (Word, Excel Outlook, etc.) and data entry etc.

Responsibilities

• Advocates for the mission of the organization and upholds the agency’s values.
• Delivers service with safety, respect and effectiveness.
• Provides guidance and direction to Front Desk Reception staff and Safety Officers on shift to ensure a welcoming and trauma-informed environment, and to ensure that services are provided in accordance with Crossroads’ values and current policies.
• Engages with clients in Community Room and Front Lobby in order to build rapport and assess immediate needs. Refers for services through Crossroads programs or from other providers as appropriate.
• Responds to crisis situations, using Non-Violent Crisis Intervention techniques to deescalate situation whenever possible. Provides direction to Safety and Front Desk staff, and obtains assistance from emergency medical or police as needed.
• Interacts with emergency personnel such as police, rescue and fire to facilitate services while protecting client confidentiality in accordance with state and federal laws.
• Oversees Emergency Overflow shelter in Community Room, including distribution, cleaning, and collection of sleeping mats, blankets, towels, etc.
• Completes after hours intakes with individuals and families and enters data into HMIS accurately and in a timely manner.
• Maintains and updates bed list in HMIS on a daily basis.
• Enters routine Service Transactions (e.g., laundry, showers, mail, telephone use, etc.) into HMIS daily.
• Provides backup coverage for reception staff as needed.
• Oversees Food Pantry.
• In conjunction with Development Department, facilitates the receiving and storage of donations.
• Oversees completion of “House” laundry daily.
• Performs other duties as assigned.