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Referral Specialist/Interpreter (Spanish, Somali, Nepali or Haitian Creole Speaking Preferred)

HEART OF OHIO FAMILY HEALTH CENTERS•Columbus, OH
•$20 - $0•Onsite

About The Position

This position supports the organization by serving as a liaison between patients and health care providers or agencies. The role assists with organizing and coordinating health care services, including interpreting between English and a foreign language to facilitate care. The position reports to the Clinical Systems and Quality Manager and does not supervise others. The primary work area is an office within the facility, in a medical-office environment. The dress requirement is business casual. The schedule is Monday through Friday during standard business hours; times may change due to business necessity. The position is non-exempt.

Requirements

  • Willingness to work with people from all cultural and socioeconomic groups without judgment or bias.
  • Ability to work cooperatively with and mediate among people of all ages and family groups.
  • Comply with HIPAA laws and regulations and maintain confidentiality, sharing only information necessary for others to perform their duties.
  • Ability to work with minimal supervision and exercise sound independent judgment.
  • Excellent familiarity with and application of medical terminology.

Nice To Haves

  • Associate degree or higher preferred.
  • Experience with healthcare referrals preferred.
  • Interpreting certificate preferred.
  • Spanish, Somali, Nepali, or Haitian Creole speaking preferred.

Responsibilities

  • Collect and evaluate patient information to identify opportunities to address patient and family needs, support continuity of care, and achieve realistic outcomes.
  • Interpret between English and a foreign language to facilitate health care services.
  • Refer and coordinate appropriate processes as assigned.
  • Research, document, and inform coworkers and patients about health resources available at the local, state, and federal levels.
  • Notify patients of scheduled appointments, follow up with specialists to confirm attendance, and remind providers to submit consultation reports.
  • Maintain competency in obtaining and entering medical information in clinical or other information systems, including accessing information needed to complete the referral process.
  • Document actions and activities accurately, clearly, and efficiently.
  • Provide continuity of care to each patient and their family members.
  • Perform other duties as assigned.

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