Intake Coordinator Jobs

About The Position

Requirements

• High school graduate.
• At least 2 years of healthcare experience.
• Knowledge of the purpose and function of hospice and diagnoses acceptable in a hospice setting.
• Proficiency with word processing, desktop publishing, and spreadsheet software.
• Demonstrated knowledge of appropriate communication skills for interacting with individuals of all ages.

Nice To Haves

• Bachelor’s degree in a health-related field or licensed clinician experience preferred.
• Two years of hospice experience preferred.

Responsibilities

• Retrieve referrals promptly from Forcura, ECIN, or other submission methods.
• Verify that the EOB is complete; if it is not, contact the Marketing liaison so they can make the initial contact with the referring facility or physician.
• Begin data entry and the insurance authorization process immediately.
• Enter the PENDING code to track patients whose intake is in process.
• Arrange transportation as needed, Durable Medical Equipment (DME), and medication delivery; initiate the workflow for an RN to order medications.
• Contact patients and families to coordinate the Start of Care or initiation visit and delivery of medications and DME.
• Schedule the initiation visit and Start of Care visit in HCHB, and send the visit to the RN/LVN device so care can be initiated.
• Ensure timely initiation of care, with a goal response time of less than two hours.
• Change patient status to NON ADMIT when applicable and coordinate with DPCS to ensure they are aware of the patient’s status.
• Perform other duties as assigned.

Benefits

• 401(k) retirement savings plan.
• Mileage reimbursement.
• Employee Assistance Program (EAP).
• Paid vacation, sick leave, and holidays.
• Tuition reimbursement.
• Relocation assistance.
• Medical, dental, and vision insurance for employees regularly scheduled 30 or more hours per week.
• Flexible Spending and Health Savings Accounts for employees regularly scheduled 30 or more hours per week.
• Disability, life, and AD&D insurance for employees regularly scheduled 30 or more hours per week.
• Pet insurance for employees regularly scheduled 30 or more hours per week.