Family Intake & Enrollment Coordinator

GLO•Saint Louis, MN

18h•Onsite

About The Position

Groves Learning Organization is looking for a warm, highly organized Family Navigator to be the first voice families hear when they reach out to Groves. You’ll guide families through a confusing, often emotional moment, figuring out what support their child needs, and connect them to the right service across our Academy, tutoring, diagnostic testing, speech-language, and ADHD/executive-functioning coaching programs. For many families, this conversation is their very first experience with Groves, which makes this one of the most meaningful roles in our organization. A typical day blends two very different kinds of work: warm, in-depth conversations with families and focused, detail-oriented time in our CRM keeping every inquiry accurate and on track. The best fit for this role genuinely enjoys both halves of that mix, not just one.

Requirements

Bachelor’s degree required
2 - 3 years in a role built around structured intake, case/client coordination, or sustained client relationships (educational, clinical, or healthcare settings all count)
Hands-on comfort with a CRM system (Salesforce or similar). This is critical to the role.
Excellent interpersonal skills, including the ability to redirect a conversation with care to help a family consider other relevant Groves services, and the ability to manage a high volume of concurrent conversations in a fast-paced environment
Familiarity with learning differences, ADHD, or related needs (dyslexia, executive functioning, autism, anxiety).

Nice To Haves

Bilingual in Spanish

Responsibilities

Be the first point of contact for families calling, emailing, texting, or submitting a web inquiry.
Ask thoughtful questions to understand each child’s needs and guide families to the right Groves service, not just the one they called about.
Own each inquiry through to a clear decision to move forward, whether that means a family entering the Academy admissions process or agreeing to start scheduling for a Learning Center service, confirming the receiving team accepts the handoff and following up if it stalls.
Keep accurate, up-to-date records in our CRM (Salesforce) for every inquiry and follow-up.
Partner closely with our Diagnostics, Speech-Language, Tutoring/Coaching, ADHD/Executive Function Coaching, and Admissions teams for seamless handoffs
Bring genuine empathy to conversations with families who are often navigating a new or difficult diagnosis for the first time.