Intake Scheduling Coordinator

Springpoint • Skillman, NJ

3d • Onsite

About The Position

Springpoint at Home is seeking a full-time Intake and Scheduling Coordinator to join its team at the Stonebridge At Montgomery location in Skillman, New Jersey. Springpoint at Home provides private duty home care services. The coordinator performs patient intake and manages clinical staff scheduling, documentation, communications, and related visit verification, billing, and payroll audit activities. The schedule is 8:00 a.m. to 4:30 p.m., Monday through Friday, with a weekly on-call rotation and assistance with weekend patient scheduling and on-call coverage.

Requirements

• High-volume, fast-paced scheduling experience in home health, ensuring compliance with client needs and agency protocols.
• High school diploma or equivalent.
• Above-average word processing, data-entry, and telephone skills.
• Knowledge of general office equipment and basic business functions.

Nice To Haves

• At least one year of secretarial or administrative assistant experience.
• Knowledge of electronic medical records.
• Knowledge of payroll and billing processes.
• Knowledge of medical terminology.

Responsibilities

• Perform initial patient intake, including collecting general demographic information and patient needs in accordance with agency policies.
• Coordinate clinical schedules for all clinical staff, ensuring schedules are maintained, updated, and communicated to field staff, clients and families, and the Home Care Supervisor.
• Assist with entering necessary patient and staff information into the electronic medical record (EMR).
• Coordinate visits with clinical staff and maintain a tracking mechanism to ensure visits are verified before billing or caregiver payment.
• Process and coordinate required clinical documentation and communications.
• Notify the RN on call about client status changes, employee injuries, hospitalizations, or staffing issues that affect safety or operations.
• Perform pre-bill and payroll audit activities.
• Notify the Home Care Supervisor of unresolved discrepancies between visits ordered, scheduled, authorized, and documented, and follow up to ensure resolution.
• Notify the Home Care Supervisor promptly when service requests or call-outs cannot be covered.
• Receive and relay messages for field staff in a timely manner.
• Assist with weekend patient scheduling and on-call coverage.

Benefits

• Medical, dental, vision, and prescription plans.
• Paid time off and holidays.
• 401(k) with company match once eligible.
• Life and disability insurance.
• Flexible spending accounts.
• Voluntary benefits, including DailyPay.
• Employee and resident bonus referral programs.
• Employee assistance program.
• Wellness and wellbeing programs.
• Tuition reimbursement.
• Professional development and career opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED