Insurance Coordinator Jobs

About The Position

Requirements

• High School Diploma or equivalent experience.
• 1+ years of related experience required.
• Performs work under general supervision.
• Handles moderately complex issues and problems and refers more complex issues to higher-level staff.
• Possesses solid working knowledge of subject matter.
• Basic technical skills for functional area
• Basic problem-solving skills
• Good communication and interpersonal skills
• Clerical skills
• Interpersonal skills
• Oral and written communication skills
• Organizational skills
• Ability to multi-task and prioritize.

Nice To Haves

• Associate's degree or equivalent experience preferred.
• Training or certification as a Medical Assistant preferred
• May provide leadership, coaching, and/or mentoring to a subordinate group.
• Bilingual Spanish proficiency is preferred but not required. Candidates without bilingual skills will be given full consideration based on their qualifications, experience, and ability to perform the essential functions of the role. (Test will be administered to assess proficiency if applicable.)

Responsibilities

• Work closely with SCAN clinicians to coordinate and deliver excellent healthcare to our members.
• Independently coordinate essential patient care by processing orders, relaying orders to vendors, arranging services, ensuring timely service delivery, and obtaining reports or results when applicable.
• Coordinate patient appointments and transportation, ensuring specialists accept patient insurance and have all necessary documentation or authorization, visits are conducted on time, and that we obtain documentation and recommendations from visit.
• Obtain patient care records and results from hospitals, doctor’s offices, labs and other vendors.
• Manage and triage incoming calls, mail, faxes and emails, including preparing forms for clinician completion and refilling approved prescriptions.
• Maintain inventory of supplies and materials needed by clinical staff, including stocking and ordering supplies as necessary.
• Conduct home visits with patients to complete assessments, deliver essential supplies, or facilitate virtual clinical visits.
• Communicate professionally with members, caregivers, clinicians, vendors, and community partners while promoting the mission, vision, and values of SCAN Health Plan.
• Seek out opportunities for improvements from trends in patient feedback or issues and propose viable solutions.
• Actively support the achievement of SCAN’s Vision and Goals.
• Other duties as assigned.

Benefits

• An annual employee bonus program
• Robust Wellness Program
• Generous paid-time-off (PTO)
• Eleven paid holidays per year, plus 1 floating holiday, plus 1 birthday holiday
• Excellent 401(k) Retirement Saving Plan with employer match and contribution
• Robust employee recognition program
• Tuition reimbursement