Front Office- Insurance Coordinator (Bilingual)

Community Dental Partners•Palestine, TX

34d•Onsite

About The Position

Community Dental Partners is seeking an Insurance Coordinator who enjoys working with people and helping create a positive patient experience. The role is primarily responsible for insurance verification and also supports patients, staff, and doctors with front-office operations. The position is part time, pays $13 per hour based on experience, and is classified as non-exempt. It is based at Family Smiles Palestine and is scheduled Monday through Friday. The Insurance Coordinator reports to the Practice Manager and partners with the Clinical, Billing, and Operations teams. Community Dental Partners is an Equal Opportunity and Affirmative Action Employer and bases employment decisions on job-related reasons without regard to legally protected status.

Requirements

High school graduate or equivalent.
Written and verbal communication skills.
Ability to multitask and prioritize.
Dependability.
Ability to work as a team player.
Ability to work with minimal supervision; self-starter who demonstrates initiative.
Flexibility and adaptability in a dynamic business environment.
High engagement, support for leadership, and ability to model company values and guiding behaviors.
Demonstrated task completion and attention to detail.
Promptness and timeliness with the work schedule.
Strong customer service skills and ability to build relationships with new people.
Knowledge of computer software applications.
Ability to organize and prioritize workloads.
Effective oral and written communication skills.
Great interpersonal skills.

Nice To Haves

Customer service experience is a plus.

Responsibilities

Greet patients upon arrival.
Receive paperwork and insurance information from the Greeter, check it for accuracy, and scan it into the system.
Update patient status in the computer according to established guidelines.
Answer routine phone questions about appointments, policies, insurance, and treatments; update system notes to reflect changes.
Verify insurance coverage and frequencies when needed.
Review the schedule in advance to ensure patients are due for their appointments before confirming them.
Confirm patients the day before and the day of appointments.
Reappoint examination appointments and refer other appointments to the appropriate person for reappointment when necessary.
Back up the Greeter when they are away from the station or performing a trust walk.
Clean and maintain the front-office area and lobby.
Perform other duties as assigned.