Commercial Claims Training Coordinator

WCF Insurance•Sandy, OR

35d•$89,100 - $111,300•Hybrid

About The Position

WCF Insurance is an “A” rated, innovative property and casualty carrier with more than a century of experience serving businesses across the Western United States. Since 1917, we have built our reputation on doing the right thing, being great at what we do, and helping others succeed. As we continue to grow, we are looking for individuals who share these values and want to contribute to delivering an excellent insurance experience. The Commercial Claims Training Coordinator is a full-time, exempt position that reports to the VP, Claims Operations. This role oversees the development, maintenance, and delivery of training programs, resources, and employee development initiatives for the Commercial Claims department. The Commercial Claims Trainer serves as a subject matter expert on commercial claims processes and systems and supports onboarding, continuing education, mentoring, and continuous improvement efforts to promote consistent claims practices and service excellence.

Requirements

Minimum of five years commercial claims adjusting experience, with demonstrated expertise in commercial auto, general liability, or property claims.
Bachelor’s degree in a related field or AIC designation.
Strong knowledge of commercial auto, commercial property, and/or commercial liability claims, applicable case law, insurance industry practices, third-party recovery, and claims handling principles.
Exceptional customer service, interpersonal, critical-thinking, decision-making, and communication skills.
Exceptional organizational skills.

Nice To Haves

Experience across multiple lines is a plus.
Supervisory and training experience preferred.

Responsibilities

Direct the development, maintenance, and delivery of customized curricula to train new employees, deliver new skills and knowledge to incumbent staff, and provide continuing education.
Oversee, in close coordination with department leadership, the development, maintenance, and implementation of formal quality-review instruments to measure employee proficiency, identify training and development needs, and optimize established processes and common practices.
Create reports and other tools to measure and demonstrate the efficacy of training efforts and communicate key results to department leadership and employees.
Oversee the creation and maintenance of commercial claims guidelines, policies, procedures, manuals, training materials, and technical reference resources.
Identify, recruit, train, and coordinate a stable of subject-matter experts.
Direct a formal mentoring program for new employees.
Drive continuous improvement throughout the department by identifying opportunities for enhancements in workflow, processes, procedures, systems, and claims-handling practices.
Oversee the delivery of continuing education for the Commercial Claims department and provide support for professional licensing and certification efforts.