Claims Coordinator

Atoms•Dallas, TX

4d•$70,000 - $90,000•Onsite

About The Position

Atoms is hiring a Claims Coordinator to support claims operations for its owned fleet. The role is the responsive front line for auto and general liability claims, handling claim intake and reporting, correspondence, documentation, and day-to-day file coordination. The coordinator keeps claims moving and ensures that demands, subpoenas, document requests, deadlines, and other time-sensitive items are tracked and routed appropriately, allowing the Claims Manager to focus on strategy and severity. The position is based in Atoms’ Dallas office and is onsite five days per week. The base salary range is $70,000–$90,000 per year. The role may also be eligible for equity awards.

Requirements

2–4 years of experience in claims, insurance, third-party administrator (TPA), or agency support, ideally with auto or commercial fleet exposure.
Excellent written communication skills and a service mindset, with the ability to manage a high-volume, deadline-driven inbox professionally.
Strong organizational skills and attention to detail.
Comfort using claims systems or RMIS and standard office tools.

Nice To Haves

Adjuster license, or willingness to obtain one.
Familiarity with telematics or dashcam evidence.

Responsibilities

Handle first notice of loss (FNOL), intake new claims, and report them promptly and accurately to carriers or third-party administrators.
Own the claims inbox by acknowledging, triaging, and responding to correspondence from adjusters, defense counsel, plaintiff attorneys, and third-party carriers within defined service-level agreements.
Gather and distribute claim documentation, including police reports, Samsara telematics and dashcam footage, driver statements, and trip and vehicle records.
Log and route time-sensitive items, including demand letters, subpoenas, and litigation notices, and escalate them according to protocol.
Maintain a clean, current claims log or RMIS and track claim status, deadlines, and open items across files.
Produce regular claim-status and open-inventory reports for the Claims Manager and Risk leadership.
Process certificate-of-insurance and coverage-confirmation requests related to active claims.