Claims Coordinator

Capstone Logistics, LLC • Peachtree Corners, GA

2d

About The Position

The Claims Coordinator oversees activities related to processing and handling various types of damage claims and serves as the primary contact for damage claims handled in-house. The role manages rental vehicle damage, property damage, and miscellaneous general liability claims. It also tracks and inputs data for Safety KPIs.

Requirements

• Strong administrative skills.
• Intermediate Excel skills.
• Attention to detail.
• Professional written and oral communication skills.
• Ability to interact with associates, partners, and carriers at all levels.
• Previous claims experience.

Responsibilities

• Review and investigate incident reports and determine responsibility for damages in coordination with Site Managers and Directors.
• Communicate with sites to obtain relevant supporting and evidentiary documents.
• Follow up with third-party vendors about questions regarding repair quotes.
• Support field teams, partners, and carriers in promptly resolving questions.
• Secure approvals and route paperwork to Accounts Payable.
• Investigate rental damage claims and determine whether the renter or another associate is responsible.
• Evaluate police reports and witness statements.
• Communicate with managers and associates to gather details.
• Track and analyze claim costs by partner group and claim type.
• Identify and communicate potential trends, issues, or risks and escalate them appropriately.
• Track and input data for Safety KPIs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed