Claims Coordinator

Capstone Logistics • Peachtree Corners, GA

1d

About The Position

The Claims Coordinator oversees activities related to processing and handling various types of damage claims and serves as the primary contact for damage claims handled in-house. The role investigates incidents, determines responsibility for damages in coordination with site managers and directors, gathers supporting documentation, and helps resolve claims promptly. Claims include rental vehicle damages, property damage, and miscellaneous general liability claims.

Requirements

• Strong administrative skills.
• Intermediate Excel skills.
• Attention to detail.
• Professional written and oral communication skills.
• Ability to interact with associates, partners, and carriers at all levels.
• Previous claims experience.

Responsibilities

• Review and investigate incident reports and determine responsibility for damages in coordination with Site Managers and Directors.
• Communicate with sites to obtain relevant supporting and evidentiary documents.
• Follow up with third-party vendors when questions arise about repair quotes.
• Support field teams, partners, and carriers in promptly resolving questions.
• Obtain approvals and route paperwork to Accounts Payable.
• Investigate rental damage claims and determine whether the renter or another associate is responsible.
• Evaluate police reports and witness statements.
• Communicate with managers and associates to gather details.
• Track and analyze claim costs by partner group and claim type.
• Identify and communicate potential trends, issues, or risks and escalate them appropriately.
• Track and enter data for Safety KPIs.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed