Claims Coordinator

Lockton•Houston, TX

About The Position

The Claims Coordinator supports claims reporting, administration, tracking, and documentation. The role prepares and submits primary and excess claim notices to carriers in accordance with policy requirements, ensures new claims are reported accurately and promptly, and tracks carrier acknowledgments. It maintains claim records and reporting trackers, monitors claim developments, and supports data consistency across internal platforms. The position provides administrative and operational support to Claims Consultants, including assistance with claim reviews, reporting packages, claim summaries, meeting preparation, and special projects. It also coordinates information among carriers, third-party administrators, internal teams, and clients, responds to routine inquiries, obtains claim updates, and supports timely client communications.

Requirements

1–3+ years of experience in insurance, claims administration, or brokerage operations preferred.
Basic understanding of commercial insurance coverages and claims processes.
Strong organizational and time-management skills, with the ability to manage multiple priorities.
High level of accuracy and attention to detail.
Proficiency with Microsoft Office, including Excel, Word, and Outlook, and claims or agency management systems.
Strong written and verbal communication skills.
Ability to work collaboratively within a team environment.
Customer-service orientation with a focus on responsiveness and follow-through.
Ability to handle sensitive and confidential claim information with professionalism.
Analytical mindset with the ability to track and interpret claim data.

Responsibilities

Prepare and submit primary and excess claim notices to carriers in accordance with policy requirements.
Ensure timely and accurate reporting of new claims and collect required documentation.
Track claim acknowledgments and follow up with carriers to confirm receipt and assignment.
Maintain accurate claim records in agency management and claims systems.
Maintain departmental logs, claim registers, and reporting trackers.
Monitor claim activity and document key developments, including reserves, payments, and status updates.
Ensure claim data is consistent and accurate across internal platforms.
Provide administrative and operational support to Claims Consultants on various accounts.
Assist with claim reviews, reporting packages, and claim summaries.
Coordinate scheduling and preparation of claim review meetings as needed.
Support special projects, data gathering, and reporting initiatives.
Liaise with carriers, third-party administrators, and internal teams to facilitate information flow.
Field routine claim inquiries and direct more complex issues to Claims Consultants.
Proactively obtain claim updates from carriers and provide status reporting to internal stakeholders.
Assist in ensuring clients receive timely and accurate claim-related communications.
Support client-facing communications, including claim acknowledgments, status updates, and documentation requests.
Participate in client calls or meetings as needed to assist Claims Consultants.
Maintain professionalism and responsiveness in all interactions.