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Inside Sales Support Representative

Schneider Electric•Buffalo, NY
•Onsite

About The Position

We are looking for a dynamic and customer-focused professional to join our Inside Sales team. In this role, you will partner with a Sales Manager and help manage a portfolio of accounts across diverse geographies and customer segments, driving sales growth and delivering exceptional customer experiences through virtual engagement.

Requirements

  • Bachelor’s degree in Business, Marketing, Engineering, or related field.
  • 3+ years of experience in sales or account management
  • Industry background in one or more of the following: data center infrastructure, HVAC, thermodynamics, hydronic systems, or related technical environments
  • Proficiency in CRM platforms and virtual communication tools (Acumatica is a plus)
  • Strong communication and interpersonal skills.
  • Self-motivated, organized, and adaptable in a fast-paced environment.
  • Passion for delivering customer-centric solutions and driving business growth.

Nice To Haves

  • Acumatica is a plus

Responsibilities

  • Build and maintain strong, long-term relationships with assigned accounts, ensuring consistent engagement and satisfaction.
  • Execute strategic sales actions, prepare quotes, process orders, and manage customer data using CRM tools like Salesforce and HubSpot.
  • Respond to inbound inquiries, qualify leads, and support external sales teams by scheduling meetings, demos, and site visits.
  • Understand and communicate the value of data center cooling solutions, including CDUs, liquid-to-air, and refrigerant-based systems. Interpret basic cooling requirements such as BTU loads and flow rates.
  • Support the full sales cycle from inquiry to purchase order, coordinating with engineering, logistics, and channel partners to ensure timely delivery.
  • Track account performance, pipeline progress, and sales metrics to identify trends and opportunities.
  • Partner with marketing, applications engineering, and service teams to deliver tailored solutions and relay customer feedback for continuous improvement.

Benefits

  • medical (with member reward points)
  • dental
  • vision
  • basic life insurance
  • Benefit Bucks
  • flexible work arrangements
  • paid family leaves
  • well-being programs
  • 12 holidays per year
  • 15 days of paid time off per year
  • competitive pay
  • incentives
  • company share ownership
  • 401(k) with match
  • performance discussions
  • global opportunities
  • the Schneider Career Hub
  • learning platforms like Coursera
  • recognition
  • sharing your voice
  • inclusive workplace
  • volunteer leave
  • programs with the Schneider Electric Foundation
  • youth education initiatives
  • military leave benefits

Career Resources

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