Inside Sales Representative
About The Position
Cooper’s Plumbing & Air is seeking a motivated, customer-focused Inside Sales Representative to connect with homeowners, follow up on previous service recommendations, and help customers find appropriate solutions for their homes. The role focuses on converting qualified opportunities into scheduled appointments and booked jobs while delivering professional, responsive customer service. The representative will work toward monthly and quarterly sales goals, maintain customer and sales records in CRM systems, and coordinate with service, dispatch, and operations teams to support a positive customer experience. The company describes its environment as supportive and team-oriented and offers ongoing training and career advancement opportunities.
Requirements
- Strong verbal and written communication skills.
- Ability to build rapport and confidently discuss service recommendations.
- Excellent organizational and time-management skills.
- Ability to manage multiple customer opportunities and follow-up activities.
- Proficiency with computers, CRM systems, and Microsoft Office.
- Ability to address customer questions and concerns professionally.
- Self-motivated and dependable, with comfort working toward performance goals.
- Commitment to integrity, teamwork, and customer satisfaction.
Nice To Haves
- Previous inside sales, outbound calling, or customer service experience.
- Experience in HVAC, plumbing, home services, or a related industry.
- Familiarity with ServiceTitan or similar customer management software.
- Experience converting previous estimates or unsold proposals into booked services.
- Understanding of sales performance metrics, job profitability, and return on investment.
- Experience discussing financing options and helping customers evaluate service solutions.
Responsibilities
- Make outbound calls to follow up on previous service recommendations, technician invoices, and unsold proposals.
- Connect with homeowners to understand their needs and recommend appropriate service solutions.
- Convert qualified opportunities into scheduled appointments and booked jobs.
- Communicate service benefits, available promotions, warranties, and financing options.
- Maintain accurate customer information, follow-up records, and sales activity in CRM systems.
- Work toward established monthly and quarterly sales goals.
- Coordinate with service, dispatch, and operations teams to support a positive customer experience.
- Follow company processes while providing professional, responsive customer service.
- Build lasting customer relationships through consistent communication and follow-through.
Benefits
- Paid holidays
- 401(k)
- 401(k) matching
- Company car
- Dental insurance
- Flexible schedule
- Health insurance
- Opportunity for advancement
- Paid time off
- Training and development
- Vision insurance
- $40,000 base salary
- Performance-based bonus opportunities (not guaranteed)
- Life insurance
- Professional development
- Supportive, team-oriented work environment
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
