In Room Dining Server Jobs

About The Position

Requirements

• Previous experience as an In-Room Dining Server or Restaurant Server in a hotel environment.
• Someone with an outstanding work ethic, along with a track record of reliability, punctuality and an approachable demeanor, with a strong commitment to Safety.
• Someone with excellent communication and customer service skills.
• Able to work well under pressure, multitask and enjoys a fast-paced environment.
• Somone with a positive attitude, eagerness to learn and prefers to work as part of a team.
• Exceptional customer service skills.
• Knowledge of food handling, food safety, and basic math skills.
• Valid ProServe certification.
• Availability to work evenings, weekends, and holidays as needed.
• Physically able to stand and walk for extended periods of time and lift up to 25 lbs.

Responsibilities

• Consistently deliver exceptional service to guests and associates, alike.
• Set tables and trays according to type of food ordered and the hotel’s service standards.
• Accurately record, pre-check and pick-up all food and beverage orders.
• Check in with guests to ensure satisfaction with each food course and/or beverages.
• Clean and remove the trolleys/trays from guest rooms and corridor.
• Serve guests their food and beverage in prompt, courteous manner as per the standard sequence of service.
• Present physical and accurate check to guest and complete the payment process.
• Report guest complaints immediately to the supervisor and ensure follow up is performed with the guest.
• Complete closing duties, including restocking items, turning off lights, etc.
• Maintain cleanliness of work areas, chinaware, glassware, etc., throughout the day.
• Assist in carrying out scheduled inventories of products and operating equipment.
• Ensure good communication between Kitchen, Order-taker and service team members.
• Respond to GXP requests to stock and replace missing bar cart items, liquor, snacks, glassware, menus, etc.
• Deliver amenities to guest rooms prior to arrival.
• Deliver Ice to guest rooms prior to arrival.
• Inspect and clean the bar cart in accordance with departmental procedures and policies.
• Maintain, track and submit bar cart usage to the front desk for accurate billing.
• Maintain the bar cart storage area in terms of par stock, rotating stock, organization and cleanliness.
• Ensure products on bar cart are not expired and take the proper procedure to remove those products as necessary.
• Properly complete, maintain and track inventory in assigned storerooms; notifying the department head when ordering is necessary.
• Comply with health and safety regulations.

Benefits

• Concord associates earn competitive wages and are eligible to enroll in our comprehensive benefits package.
• We offer training and development as well as career advancement opportunities.
• We thrive on reward and recognition and will provide you and your team ample opportunities to shine within the company as well as within the brand.
• Concord Hospitality invests in our associates by providing training and development at all levels.
• Our “Associate First” culture supports and inspires personal development both within the workplace and beyond.
• Concord’s associates are what our company is built upon, and we strive to recognize them for their hard work, dedication, and commitment to excellence.
• We value work-like harmony, diversity, and our commitment to provide the best customer service and quality accommodations possible, in every market we exist.