In Room Dining Server Jobs

About The Position

Requirements

• High school diploma or equivalent; experience in a hotel or related field is preferred.
• Effectively communicate verbally and in writing with employees and guests at all levels in an attentive, courteous, and service-oriented manner.
• Listen to, understand, and clarify concerns raised by employees and guests.
• Multitask and prioritize departmental functions to meet deadlines.
• Understand and apply complex information and data from various sources to meet objectives.
• Maintain confidentiality of information.
• Stand throughout the entire shift.
• Exert up to 50 pounds of force occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.

Nice To Haves

• Experience in a hotel or related field.

Responsibilities

• Be attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
• Prepare the station for the day's business and stock work areas with clean, polished service items.
• Check the VIP list and communicate orders to the kitchen and the next room-service shift.
• Set trays and tables according to established standards.
• Deliver orders according to established standards and retrieve trays promptly.
• Check the quality of food and beverages being delivered and communicate with the Manager, Captain, or Kitchen.
• Prepare, deliver, and replenish amenities as needed.
• Call guests before delivering their orders.
• Perform opening and closing duties according to the side-work checklist.
• Maintain thorough knowledge of menus and current specials and upsell items to guests.
• Assist the order taker with answering the telephone while following established standards.
• Communicate guest needs to the appropriate department.
• Handle guest complaints and communicate them to management.
• Ensure overall guest satisfaction.
• Attend required hotel meetings and training, maintain regular attendance and proper uniform and grooming, and follow hotel standards and regulations.
• Help maximize productivity, identify problem areas, and assist with solutions.
• Anticipate, prevent, identify, and resolve problems; show initiative in anticipating guest or operational needs.
• Cross-train in other hotel-related areas, maintain confidentiality, and perform other duties as requested by management.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Short-term and long-term disability insurance
• 401(k) retirement plan with employer matching contributions
• Paid holidays
• Paid vacation
• Paid sick leave in accordance with applicable law
• Employee assistance program
• Educational opportunities and tuition reimbursement
• Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law