In-Room Dining Server/Busser, Extra List (On-Call) - InterContinental San Francisco

IHG•San Francisco, CA

14h•Onsite

About The Position

This is an on-call role and may be scheduled 0-40 hours per week based on business need. Truly memorable hotel experiences don’t stop at the restaurant door. As an In-Room Dining Server, you’ll bring exceptional service directly to our guests’ rooms, creating a seamless and personalized dining experience from the moment an order is received to the moment it is delivered and beyond. Every interaction is an opportunity to make a guest’s stay more comfortable, convenient, and memorable. We’re looking for someone who is warm, attentive, and confident in delivering food and beverage service with care, professionalism, and genuine hospitality.

Requirements

Minimum of two (2) years’ experience in a food server role is required.
The ability to lift, push, and pull objects up to 50 lbs (23 kg), including bending, kneeling, and maneuvering service carts.
A good grasp of reading, writing, and basic mathematics.
Strong attention to detail and the ability to accurately handle guest orders and special requests.
A warm, welcoming personality with excellent communication and interpersonal skills.
The ability to work independently while remaining a dependable member of the hotel team.
Flexibility to work a variety of shifts, including nights, weekends, and holidays.
Knowledge of food safety and responsible alcohol service requirements, with compliance with all applicable local laws and regulations.
A professional appearance and a genuine desire to create memorable guest experiences.

Nice To Haves

Previous experience in an In-Room Dining role at an upscale/luxury hotel is preferred.

Responsibilities

Delivering food and beverage orders to guest rooms promptly, accurately, and with a friendly, professional approach.
Providing attentive, personalized service while respecting guest privacy and the hotel’s standards for in-room dining.
Setting up trays, tables, and in-room dining presentations to ensure orders are delivered beautifully and according to guest requests.
Reviewing orders for accuracy, including special requests, dietary needs, and beverage selections, before delivery.
Clearing trays, dishes, and equipment from guest rooms, guest floor hallways, and designated collection areas in a timely manner.
Maintaining clean, organized, and fully stocked service areas, equipment, and supplies.
Following all food safety, sanitation, and hotel procedures while minimizing waste.
Keeping your supervisor or duty manager informed about guest feedback, service concerns, equipment issues, low supplies, or safety incidents.
Assisting with set-up, clean-up, and other ad-hoc duties to keep the In-Room Dining operation running smoothly.

Benefits

FREE medical coverage and heavily subsidized dental, vision, and other insurance beginning the first of the month following your hire date.
Complimentary chef-prepared meals in our Colleague Dining Room.
Commuter Benefits Program with company-paid account administration fees to help reduce transportation costs.
Exclusive IHG One Pass Travel Program, offering deeply discounted room rates at IHG hotels worldwide.
50% off food and beverage when traveling on eligible IHG One Pass rates.
BenefitHub discounts with exclusive savings on shopping, entertainment, travel, fitness memberships, technology, restaurants, and more.
Two weeks of paid vacation during your first year, with increases to your accrual based on your years of service.
Wellness and Sick Time accrued each pay period based on the number of hours you work.
Eleven paid holidays each year.
401(k) retirement plan with company matching.
Paid parental leave to support growing families.
Training, development, and career advancement opportunities with one of the world's leading hospitality companies.