Server - In Room Dining

Marriott•Boston, MA

About The Position

The Server - In Room Dining serves food courses and alcoholic beverages to guests, sets tables according to event type and service standards, answers questions about menu selections, and communicates with the kitchen about menu questions, wait times, order corrections, product availability, allergies, dietary needs, and special requests. The role records orders in the MICROS system, checks on guest satisfaction, maintains clean work areas and service items, completes closing duties, presents accurate checks, and processes payments. The position also requires following company, safety, and security policies; reporting accidents and unsafe conditions; completing required safety training; maintaining a clean and professional appearance; protecting confidential information and company assets; and delivering welcoming, attentive, and appreciative guest service. Team members communicate professionally, build positive working relationships, support shared goals, respond to employee concerns, and meet quality standards. Other reasonable duties may be assigned by supervisors.

Requirements

At least 1 year of related work experience.
Read and visually verify information in a variety of formats, including small print.
Stand, sit, or walk for an extended period or an entire work shift.
Move, lift, carry, push, pull, and place objects weighing up to 25 pounds without assistance and objects over 50 pounds with assistance.
Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and hand-eye coordination.
Move over sloping, uneven, or slippery surfaces and up and down stairs or service ramps.
Reach overhead and below the knees, including bending, twisting, pulling, and stooping.

Nice To Haves

High school diploma or G.E.D. equivalent.

Responsibilities

Serve food courses and alcoholic beverages to guests.
Set tables according to the type of event and service standards.
Answer guest questions about menu selections.
Communicate with the kitchen about menu questions, wait times, orders needing to be re-cooked, and product availability.
Relay additional meal requirements, allergies, dietary needs, and special requests to the kitchen.
Record transactions in the MICROS system when orders are placed.
Check with guests to ensure satisfaction with each food course and beverages.
Maintain cleanliness of work areas and china, glassware, and other service items throughout the day.
Complete closing duties, including restocking items and turning off lights.
Present accurate checks to guests and process payments.
Follow company, safety, and security policies and procedures; report accidents, injuries, and unsafe work conditions; and complete safety training and certifications.
Maintain a clean and professional uniform and personal appearance, protect confidential information, and safeguard company assets.
Welcome and acknowledge guests, anticipate and address service needs, assist individuals with disabilities, and thank guests with genuine appreciation.
Communicate clearly and professionally, maintain positive working relationships, support team goals, and respond appropriately to employee concerns.
Ensure adherence to quality expectations and standards.
Perform other reasonable job duties as requested by supervisors.