In-Room Dining Server (Room Service)

MCR • Miami, FL

2d • $12 - $12 • Onsite

About The Position

The In-Room Dining Server (Room Service) provides prompt, friendly, and accurate food and beverage service to hotel guests. The role takes food and beverage orders, serves items to guests, and processes payment. It also includes preparing coffee and specialized drinks, maintaining dining areas, supporting food safety procedures, and providing helpful information about hotel amenities.

Team members are expected to contribute to a clean, friendly, well-organized, and safe hotel environment. This includes welcoming guests warmly, handling concerns with hospitality and urgency, maintaining an approved uniform and professional appearance, completing checklists and handover reports accurately, and communicating and collaborating with the team. The position may also involve assisting with cleaning guest rooms or public areas as needed.

The role requires availability for a flexible schedule that may include days, nights, holidays, and weekends according to hotel needs. Physical demands include sustained standing, walking, repetitive wrist, hand, or finger motions, and carrying supplies and other items. Effective English-language communication is required.

Requirements

• A positive attitude and willingness to learn.
• Ability to follow instructions and assigned tasks and meet deadlines.
• Ability to provide friendly service with a smile.
• Flexible availability for days, nights, holidays, and weekends based on hotel demands.
• Punctuality and compliance with timekeeping, break, and call-out procedures.
• Ability to read, write, understand, and communicate effectively in English.
• Ability to perform the essential functions of the role, with reasonable accommodations where applicable.

Nice To Haves

• Experience in hospitality, service, a consumer-facing franchise, or a related field is preferred.
• Knowledge of food and beverage service, current menu offerings, and hotel amenities.

Responsibilities

• Greet guests warmly and describe food and beverage options clearly and correctly.
• Deliver hot-to-order items from the kitchen to tables or guests.
• Enter orders into the computer system and collect accurate payment.
• Prepare coffee and other specialized drinks.
• Clear, clean, and reset tables as needed.
• Observe diners and respond to guest requests.
• Complete the daily inventory preparation sheet and other permitted side work.
• Maintain knowledge of current food and beverage offerings.
• Escort guests to tables as needed.
• Follow food safety and handling procedures, including product rotation, dating, labeling, and cleaning.
• Help maintain the cleanliness of the restaurant and surrounding areas.
• Demonstrate knowledge of hotel hours, amenities, and available services.
• Welcome guests throughout their stay, use names when possible, and contribute to guest satisfaction.
• Handle challenging guest situations with hospitality and urgency.
• Answer incoming calls using the approved friendly greeting.
• Keep front- and back-of-house workspaces clean, organized, and safe; assist with cleaning guest rooms and public spaces as needed.
• Complete operational checklists accurately and on time, and provide accurate, timely shift handover reports.
• Wear a clean approved uniform and nametag and maintain grooming standards.
• Communicate professionally and collaborate with team members to support guests and hotel operations.
• Arrive on time, follow scheduled clock-in and clock-out procedures, take breaks as scheduled, and provide required notice when calling out.
• Perform other job-related duties or instructions as assigned.

Benefits

• Hotel discounts
• Weekly pay
• Paid time off
• Retirement options
• Referral bonuses
• Career advancement and upward mobility
• Health insurance available after 30 days of employment for full-time team members
• Dental insurance available after 30 days of employment for full-time team members
• Vision insurance available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed