Overnight In Room Dining Server

AccorHotel • Austin, TX

2d • Onsite

About The Position

This position is for an In Room Dining Server at Fairmont Austin, a luxury property with extensive guest rooms and event space. The role involves providing professional, friendly, and engaging service to guests, assisting them with menu selections, and delivering food and beverages accurately and efficiently. The server will also be responsible for checking orders for quality and accuracy, maintaining knowledge of all menu items and beverage lists, and adhering to all safety, sanitation, and hotel policies. The In Room Dining Department operates 24/7, requiring flexibility in shifts.

Requirements

• Previous Point of Sale System experience preferred
• Excellent communication and organizational skills
• Strong interpersonal and problem solving abilities
• Highly responsible & reliable
• Ability to work well under pressure in a fast paced environment
• Ability to work cohesively as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Candidates must have flexibility/availability to work varying shifts as the In Room Dining Department operates 24 hours a day and 7 days a week
• High School Diploma required
• Previous Food and Beverage experience in a fast paced, luxury hospitality setting required

Nice To Haves

• Previous Point of Sale System experience

Responsibilities

• Consistently offer professional, friendly and engaging service
• Assist guests regarding menu items in an informative and helpful way
• Have full knowledge of all beverage lists
• Deliver food and beverage in a timely and accurate manner
• Pick up orders efficiently from the kitchen
• Check outgoing orders for quality and accuracy of set up
• Have full knowledge of all menu items, garnishes, contents and preparation methods
• Follow outlet policies, procedures and service standards
• Follow all safety and sanitation policies when handling food and beverage
• Follow daily assigned employee shift side work
• Double check every order before delivery
• Double check all VIP orders with your Manager on duty
• Immediately communicate all special guest needs to your Manager on duty
• Paces all In Room Dining order distribution and deliveries to our standards
• Monitor order/food pick-up/tray assembly/delivery time
• Compile trip report logs
• Assist with amenity delivery
• Assist coordinating removal of IRD equipment from guest rooms and public areas and sorting out all retrieved condiments and equipment’s and stored accordingly
• Assist inspecting hotel hallways/landings for Room Service equipment
• Maintain departmental requisitioned supplies properly stored and organized
• Follows hotels cleanliness guides
• Uphold uniform and grooming standards

Benefits

• Paid time off
• Medical, Dental and Vision Insurance
• 401K
• Complimentary shift meal
• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Educational Assistance for further development
• Opportunity to develop your talent and grow within your property and across the world
• Ability to make a difference through our Corporate Social Responsibility activities, like Sustainability Committee

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED