Overnight In Room Dining Server

AccorHotel • New Orleans, LA

1d • Onsite

About The Position

The In Room Dining Server provides professional, friendly, and engaging service to hotel guests, delivering food and beverages accurately and on time. The server assists guests with menu choices and maintains full knowledge of menu items, preparation methods, garnishes, and beverage lists. The role also supports daily In Room Dining operations, including order quality checks, deliveries, equipment recovery, amenity delivery, and maintaining organized supplies and service areas. The position requires discretion and professionalism in guest interactions, attention to safety and sanitation, and the ability to work efficiently in a fast-paced environment on flexible schedules, including overnight work as indicated by the job title.

Requirements

• Previous restaurant, hotel, In Room Dining, or food and beverage service experience preferred.
• Excellent communication and guest service skills.
• Strong organizational and multitasking abilities.
• Ability to work independently and efficiently in a fast-paced environment.
• Professional appearance and polished demeanor.
• Ability to maintain professionalism and discretion during guest interactions.
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required.
• Must be legally authorized to work in the United States.
• Must possess or be able to obtain required Louisiana food safety certifications in accordance with local and state regulations.
• Must meet Louisiana legal requirements for alcohol service if assigned to deliver alcoholic beverages.
• Must possess or be able to obtain a valid Louisiana Responsible Vendor (RV) Server Permit if assigned alcohol service duties.

Nice To Haves

• Luxury hotel or upscale dining experience preferred.

Responsibilities

• Provide professional, friendly, and engaging service to guests.
• Assist guests with menu items in an informative and helpful manner.
• Maintain full knowledge of beverage lists and menu items, including garnishes, contents, and preparation methods.
• Deliver food and beverages accurately and in a timely manner.
• Check outgoing orders for quality and accuracy of setup.
• Follow outlet policies, procedures, service standards, safety policies, and sanitation policies.
• Complete assigned employee shift side work.
• Double-check all VIP orders with the manager on duty.
• Immediately communicate special guest needs to the manager on duty.
• Pace In Room Dining order distribution and deliveries according to standards.
• Compile trip report logs.
• Assist with amenity delivery.
• Help coordinate removal of In Room Dining equipment from guest rooms and public areas; sort and store retrieved condiments and equipment appropriately.
• Inspect hotel hallways and landings for Room Service equipment.
• Keep departmental requisitioned supplies properly stored and organized.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed