Winter In-Room Dining Server

Auberge Collection•Mountain Village, CO

2d•Onsite

About The Position

As an In-Room Dining Server, you will be responsible for serving the needs of the business, our guests, and our colleagues by ensuring an outstanding and memorable in room dining experience for each guest. This role involves accurately taking and inputting orders, delivering requested items efficiently, and maintaining a high level of guest satisfaction through attentive service. You will also be responsible for preparing guest checks, collecting payments, operating and cleaning restaurant equipment, and ensuring the proper stocking and maintenance of food and non-food items. Adherence to safe food handling procedures and maintaining a safe working environment are crucial. Additionally, you will be responsible for cleaning and maintaining in-room private/mini-bars, checking the quality and expiration of items, and discarding/replacing them as needed.

Requirements

Minimum of one year experience in customer service or the foodservice/hospitality industry.
Must meet the minimum age requirements for food and alcohol service.
Ability to work a flexible schedule, including weekends and holidays, according to department needs.
Ability to obtain relevant state and local government certifications, such as food handlers certificate or alcohol training certifications, as applicable to the position.
Ability to lift 30lbs

Responsibilities

Accurately and quickly take and place orders and input them into the POS system ensuring correct timing and billing.
Deliver requested items in an efficient and timely manner.
Relate with guests about needs, and satisfaction with the beverage and drinks, ensuring a consistently caring and high-quality service.
Retrieve orders from the POS system and communicate any special requests or modifications to the kitchen. Maintain knowledge of all menu items.
Prepare the guest check accurately and collect payment or signature, as required.
Operate, maintain, and properly clean all restaurant equipment and fittings.
Ensure that the food delivery is tidy and keep an accurate par of food items such as beverages and snacks, as well as non-food items like menu cards, napkins, straws, etc. on cart and in storage areas.
Use safe food handling procedures and maintain a safe working environment by using proper skills and food safety guidelines.
Clean and maintain in-room private/mini-bars; report damage, or malfunctioning units.
Check quality and expiration of all items; discard and replace according to established procedures.