Housekeeping Supervisor Jobs

About The Position

Requirements

• A minimum of one year of housekeeping, cleaning or custodial experience required.
• Strong knowledge of housekeeping operations, room inspection standards, and hotel cleanliness expectations.
• Ability to lead, motivate, and manage a team in a fast-paced environment.
• Ability to guide, coach, and redirect team members in real time to meet service and quality standards.
• Ability to follow detailed cleaning procedures, checklists, and safety instructions consistently.
• Ability to work independently, manage time, and complete assigned rooms within required timeframes.
• Attention to detail and commitment to cleanliness and quality standards.
• Ability to communicate effectively with guests and team members (verbal and written English preferred).
• Ability to maintain confidentiality and professionalism when working in occupied guest rooms.
• Ability to work flexible schedules, including evenings, weekends, and holidays.

Nice To Haves

• High school diploma or equivalent preferred.
• Prior supervisory or lead experience preferred.
• Previous housekeeping, hotel, janitorial, or similar cleaning experience preferred (training provided).

Responsibilities

• Assist the Executive Housekeeper with assigning, monitoring, and adjusting daily room and task assignments to ensure operational needs are met.
• Inspect guest rooms, hallways, public areas, and back-of-house spaces to verify cleanliness, readiness, and compliance with brand standards before releasing rooms.
• Identify and report cleanliness deficiencies, maintenance concerns, damaged or missing items, and safety hazards promptly to the appropriate department.
• Perform hands-on housekeeping duties as needed during peak occupancy, staffing shortages, room turns, or deep-cleaning projects.
• Ensure guest rooms and supply areas are fully stocked with linens, amenities, and cleaning supplies; monitor inventory levels and assist with linen counts and inventories.
• Communicate room status, occupancy updates, and readiness issues with the front desk and utilize property management systems as required.
• Coordinate with Engineering and Property Operations regarding repairs, preventative maintenance needs, and safety issues.
• Oversee lost-and-found procedures, ensuring found items are properly secured, logged, and reported according to policy.
• Provide work direction and quality feedback to housekeeping associates to ensure rooms and assigned areas meet cleanliness, safety, and brand standards, including requiring rework when standards are not met.
• Promote high standards of guest service by responding courteously to guest inquiries and providing information about hotel services, amenities, and local attractions.
• Ensure compliance with safety, sanitation, chemical handling, and health standards, including PPE requirements and proper equipment use.
• Complete department-specific reports and documentation accurately and timely.
• Assist with maintaining housekeeping schedules and ensuring adequate daily staffing levels.
• Support the onboarding and mentoring of new housekeeping associates by providing guidance and modeling quality standards.
• Track and report daily room counts and productivity metrics as required (e.g., CPOR reporting).
• Assist with deep cleaning projects, room turns, and special cleaning tasks (e.g., shampooing carpets, cleaning baseboards, washing walls) as scheduled.
• Support laundry operations as needed (e.g., sorting linen, folding towels, delivering clean linen to floors).
• Assist other departments during downtime as assigned.
• Maintain a clean, professional uniform and personal appearance and contribute to a hospitable service atmosphere.
• Follow all safety, security, and emergency procedures and act appropriately in emergency situations.
• Perform other duties as assigned.

Benefits

• flexible schedule
• friendly and supportive work environment
• opportunities for training and career advancement
• employee discounts