Housekeeping Supervisor

Your Employer•Amherst, NY

15d•$19 - $21•Onsite

About The Position

As a leader of the Housekeeping Department you will be responsible for managing the housekeeping and laundry facilities of the hotel in a safe and cost effective manner in order to achieve maximum guest satisfaction and protect the assets of the hotel. To embrace the values of the Company Culture and Guiding Principles.

Requirements

Keeps the immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
Maintains a favorable working relationship with all other company associates to foster and promote a cooperative and harmonious working climate.
Utilizes Management Company resources effectively by communicating on a regular basis.
Requires strong attention to detail.
Ability to communicate to guests and team members verbally or in written form.
Ability to work and interact with associates on every level,
Ability to direct and oversee multiple tasks simultaneously.
Excellent communication, organizational and customer service skills required.
At all times projects a favorable image of the Hotel to the public.
Must have open availability work weekends and holidays.

Responsibilities

Ensures guest satisfaction by supervising the daily cleaning of hotel and grounds according to operational policies and standards.
Schedules associates in accordance with forecasted occupancy; adjusts staffing as necessary for sudden changes in occupancy.
Plan, assign and supervise the daily activities of the housekeeping and laundry staff.
Assumes the role of a housekeeper, laundry person or house person as needed.
Conducts continual inspections to determine hotel’s overall level of cleanliness and condition; performs follow up Schedules and supervises all rotational and special cleaning programs as needed.
Ensures the team has the tools and equipment necessary to carry out the job.
Works in conjunction with maintenance (ex. generating work orders, preventative maintenance).
Manages lost and found.
Coordinates availability of rooms with front of house management.
Keep accurate and current records, logs, parts list, manuals, and reference books.
Monitors the responses on customer comment cards; identifies problem areas and formulates solutions.
Maintain proper inventory levels managing cost per room for supplies and labor; performs a monthly inventory.