Housekeeping Supervisor

Atira Hotels • Naperville, IL

16d • $0 - $21 • Onsite

About The Position

The Housekeeping Supervisor oversees the work activities of cleaning personnel to ensure that rooms and public spaces in the hotel are clean, orderly, and attractive. Responsibilities include assigning duties, inspecting work, investigating complaints, taking corrective action, conducting training, managing inventories, and recommending staffing changes.

Requirements

• High school diploma or equivalent
• Minimum of 2 years of housekeeping experience
• Experience managing a hotel/resort housekeeping department
• Proficient in Microsoft Office
• English fluency
• Detail-oriented and well-organized
• Ability to work independently and as part of a team

Nice To Haves

• Bachelor’s degree
• Bilingual – Spanish

Responsibilities

• Assign duties and inspect work for conformance to cleanliness standards (50-70 rooms daily).
• Investigate complaints regarding housekeeping services and equipment, taking corrective action as needed.
• Obtain lists of rooms to be cleaned and prospective check-outs to prepare work assignments.
• Coordinate work activities among departments.
• Perform cleaning duties in emergencies or staff shortages.
• Examine building for repairs or replacement of furniture or equipment and make recommendations to management.
• Conduct orientation and in-service training to explain policies, procedures, and demonstrate equipment use.
• Establish standards and procedures for housekeeping staff.
• Screen job applicants, hire new employees, and recommend promotions, transfers, and dismissals.
• Evaluate records to forecast departmental personnel requirements.
• Solicit employee feedback and address problems or concerns.
• Inventory stock to ensure adequate supplies.
• Issue supplies and equipment to workers.
• Maintain linen and supplies par levels.
• Prepare reports on room occupancy, payroll, and department expenses.
• Record data regarding work assignments, personnel actions, and time cards, and prepare periodic reports.
• Keep management informed of activities and any significant problems.
• Ensure guest satisfaction by addressing complaints and improving service efficiency.
• Maintain high morale, a good work environment, and professionalism to increase staff productivity.
• Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement.
• Perform any other tasks/duties as assigned by the manager/ supervisor.

Benefits

• Employee assistance program
• Employee hotel room discount
• Paid training
• Professional development assistance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED