Housekeeping Supervisor

Atira Hotels • Naperville, IL

103d • $0 - $21 • Onsite

About The Position

The Housekeeping Supervisor oversees hotel cleaning personnel to ensure guest rooms and public spaces are clean, orderly, and attractive. The role includes assigning and inspecting work, addressing service and equipment complaints, training staff, managing supplies and inventory, preparing departmental reports, and recommending staffing changes. The supervisor supports guest satisfaction, staff productivity, and continuous improvement at Fairfield Inn & Suites Naperville Chicago.

Requirements

• High school diploma or equivalent.
• At least 2 years of housekeeping experience.
• Experience managing a hotel or resort housekeeping department.
• Proficiency in Microsoft Office.
• Fluency in English.
• Excellent communication and public relations skills.
• Detail-oriented and well-organized.
• Ability to work independently and as part of a team.

Nice To Haves

• Bachelor’s degree.
• Bilingual Spanish.

Responsibilities

• Assign housekeeping duties and inspect work for cleanliness standards, covering 50–70 rooms daily.
• Investigate complaints about housekeeping services or equipment and take corrective action.
• Obtain room-cleaning and prospective check-out lists and use them to prepare work assignments.
• Coordinate work activities among departments.
• Perform cleaning duties during emergencies or staff shortages.
• Identify building repairs or furniture and equipment replacements and make recommendations to management.
• Conduct orientation and in-service training, explain policies and procedures, and demonstrate equipment use.
• Establish standards and procedures for housekeeping staff.
• Screen applicants, hire employees, and recommend promotions, transfers, and dismissals.
• Evaluate records to forecast departmental staffing requirements.
• Solicit employee feedback and address staff problems or concerns.
• Inventory stock, issue supplies and equipment, and maintain linen and supply par levels.
• Prepare reports on room occupancy, payroll, and departmental expenses.
• Record work assignments, personnel actions, and time cards, and prepare periodic reports.
• Keep management informed about activities and significant problems.
• Address guest complaints and improve service efficiency to support guest satisfaction.
• Maintain staff morale, a positive work environment, and professionalism to increase productivity.
• Emphasize guest satisfaction in departmental meetings and focus on continuous improvement.
• Perform other tasks or duties as assigned by the manager or supervisor.

Benefits

• Employee assistance program.
• Employee hotel room discount.
• Paid training.
• Professional development assistance.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED