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Director of Clinical Services - Hospice

Dover Hospice•Ladue, MO
•$90,000 - $110,000•Onsite

About The Position

The Director of Clinical Services for Hospice oversees direct and indirect patient services delivered by clinical personnel and supports patients’ physical, personal, and emotional well-being. The role promotes quality care and seeks to help patients reach their maximum level of self-care and independence when possible. The position supervises and develops clinical staff, monitors compliance with applicable regulations and standards, and participates in quality improvement activities. Care may be provided in patient homes and other care settings, with frequent travel within the assigned service area and work in office settings as well.

Requirements

  • Graduate of an accredited School of Nursing.
  • Registered Nurse licensed by the state.
  • At least 2 years of nursing experience in home hospice or skilled home care.
  • At least 1 year of supervisory experience.
  • Ability to market and deal tactfully with customers and the community.
  • Knowledge of business management, governmental regulations, and CHAP standards.
  • Strong verbal and written communication skills.
  • Ability to demonstrate self-confidence and a positive attitude toward self and others, and maintain commitment and enthusiasm toward achieving goals.
  • Able and willing to travel as needed; frequent travel within the assigned service area is required.
  • Proficiency with internet browsers, Microsoft Office programs including Outlook, Excel, Word, and Publisher, electronic health records (EHR) systems, and any applicable HR systems.
  • Commitment to Dover Health’s mission and values.
  • Ability to perform the physical demands described, including occasional standing or movement, climbing or balancing, stooping, kneeling, crouching, or crawling, lifting or moving up to 50 pounds independently, and occasionally lifting or moving up to 200 pounds with assistance.
  • Ability to work in patient homes, care settings or facilities, and office settings, with exposure to varied home environments and potential infectious conditions.
  • Successful completion of required background check, drug screening, and health assessments such as TB testing or physical evaluations.

Responsibilities

  • Coordinate and oversee all direct and indirect patient services provided by clinical organization personnel.
  • Supervise and guide clinical staff to ensure service quality and maintenance of standards.
  • Perform chart audits and participate in audits, IDG meetings, and QAPI activities; gather data for QAPI.
  • Evaluate clinical staff performance during probationary periods and annually, and provide teaching and counseling to support service delivery and professional development.
  • Review initial intake screenings to identify and evaluate patient needs and determine appropriateness of home care before assigning direct care staff.
  • Oversee maintenance of patient clinical records and ensure compliance with local, state, and federal laws and CHAP standards of care.
  • Assist with orientation of new staff and provide orientation for new personnel and in-services for current staff.
  • See patients in the home setting as needed.
  • Maintain adequate and appropriate medical supplies.
  • Ensure clinical staff follow Medicare, state, and CHAP regulations.
  • Pursue ongoing professional development through education, workshops, conferences, professional organizations, research, and reading.
  • Travel as needed within the assigned service area.
  • Participate in staff activities that foster teamwork, unity, and morale, and stay current with required training and ongoing education.
  • Comply with Dover Health health and safety requirements, including use of designated PPE as required.

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