Hospice Director of Operation
About The Position
The Hospice Director of Operations is responsible for the overall organizational, clinical, and financial management of a hospice care center. The role provides leadership and direction for care center operations, ensures regulatory compliance, drives business development and performance improvement initiatives, and partners with clinical leadership to support high-quality, patient-centered hospice care. The position requires travel within the assigned service area to supervise staff, support operations, and attend community and off-site meetings as needed. The role serves as a liaison among the governing body, staff, patients, physicians, and other health care providers. It supports care center and branch operations through ongoing communication, regulatory education, complaint resolution, utilization review, billing oversight, marketing input, and staff management. The position also includes employment decisions and performance monitoring for direct reports. The employer states that the salary range is $88,720 to $133,080 annually based on full-time employment. Compensation may vary based on factors including local labor markets, education, work experience, and certifications. Benefits are subject to eligibility requirements. Candidates must pass a drug test before beginning employment.
Requirements
- Be a licensed physician, registered nurse, or an individual holding a bachelor's or associate degree.
- At least 1 year of supervisory or administrative experience in hospice or a related health care program.
- Experience in health service administration.
- Current driver's license, required liability insurance, and reliable automobile transportation.
- Current CPR certification, applicable if the candidate is a licensed health care professional.
- Pass a drug test before beginning employment.
Responsibilities
- Ensure care center compliance with and implementation of regulations, laws, policies, and procedures applicable to hospice and reimbursement.
- Educate staff about state and federal rules and regulations, accrediting body standards, and standards of other regulatory agencies.
- Maintain availability and ongoing communication with the care center and branch sites.
- Act as a liaison between the governing body, staff, patients, physicians, and other health care providers.
- Assist branch directors with patient and staff complaints, including reviewing circumstances, investigating and documenting events, and notifying complainants about resolution.
- Meet periodically with the medical director and identify medical records from branch offices for utilization review.
- Ensure that all services are billed as provided to the proper payor source.
- Provide input, guidance, and feedback on marketing activities and the agency marketing plan to help meet growth goals.
- Participate in staff recruitment, hiring, orientation, training, assignment, evaluation, and guidance to maintain an adequate number of qualified staff.
- Make employment decisions for direct-report staff, including hiring, firing, advancement, promotion, or status changes.
- Monitor and evaluate employee performance.
- Travel within the assigned service area to supervise staff, support operations, and participate in community and off-site meetings as required.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
