Director of Operations Hospice
About The Position
The Hospice Director of Operations is responsible for the overall organizational, clinical, and financial management of a hospice care center. The role provides leadership and direction for care center operations, ensures regulatory compliance, drives business development and performance improvement initiatives, and partners with clinical leadership to support high-quality, patient-centered hospice care. The position maintains communication with the care center and branch sites, acts as a liaison among the governing body, staff, patients, physicians, and other healthcare providers, and supports branch directors in addressing patient and staff complaints. It also oversees billing practices, contributes to marketing and growth plans, and leads staff recruitment, training, evaluation, and employment decisions. Travel within the assigned service area is required to supervise staff, support operations, and attend community and off-site meetings.
Requirements
- Be a licensed physician, registered nurse, or hold a bachelor's or associate degree.
- Hold current CPR certification if a licensed healthcare professional.
- Have at least 1 year of supervisory or administrative experience in hospice or a related healthcare program.
- Have experience in health service administration.
- Have a current driver's license, required liability insurance, and reliable automobile transportation.
Responsibilities
- Ensure the care center complies with and implements regulations, laws, policies, and procedures applicable to hospice and reimbursement.
- Educate staff on state and federal rules and regulations, accrediting body standards, and standards from other regulatory agencies.
- Maintain availability and ongoing communication with the care center and branch sites.
- Act as a liaison among the governing body, staff, patients, physicians, and other healthcare providers.
- Assist branch directors with patient and staff complaints by assessing circumstances, investigating and documenting events, and notifying complainants to resolve issues.
- Meet periodically with the medical director and identify medical records from branch offices for utilization review.
- Ensure services are billed as provided to the proper payor source.
- Provide input, guidance, and feedback on marketing activities and the agency marketing plan to help meet growth goals.
- Participate in staff recruitment, hiring, orientation, training, assignment, evaluation, and guidance to maintain an adequate number of qualified staff.
- Make employment decisions for direct-report staff, including hiring, termination, advancement, promotion, and status changes.
- Monitor and evaluate employee performance.
- Travel within the assigned service area to supervise staff, support operations, and participate in community and off-site meetings.
- Perform other duties as assigned.
Benefits
- Comprehensive benefits package, subject to eligibility requirements.
- Incentive and recognition programs, subject to eligibility requirements.
- Equity stock purchase, subject to eligibility requirements.
- 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Director
Education Level
Associate degree
